The Sharpen Story
At Sharpen, we believe there’s a better way to do customer service. A more human, less rigid way where your agents’ experience at work drives your customers’ satisfaction. We’re obsessively passionate about it, and our mission is to help companies achieve it. We focus on building solutions for agents to be better trained and more prepared for their day-to-day interactions. If we can get the world to associate the brands we partner with to the absolute best customer service, then we can change the way the world interacts.
Building software that makes life in a contact center easier
Sharpen is an always-on contact center platform built for the enterprise. We work with established market leaders and assertive forward-thinkers to deliver transformative customer experiences. The clarity, transparency, and focus of our platform lets agents communicate with less friction and create a genuinely great customer experience in every contact.
We started with a single mission to create a way to make interacting with customer service less painful. Our co-founders found at the core of every interaction lives an agent. So, they built the world’s first, truly agent-centric software. Today, Sharpen simplifies millions of connections with contact centers around the world.
Creating a better agent experience is the backbone of our success
We believe better customer interactions happen when the agents your customers are interacting with are appreciated, when they have the tools and resources they need in one place, and when they love what they do. We’re obsessive about bringing to life products that make it easier to work in a contact center.
Sometimes doing big things is hard. But when you’re in charge of making a difference in the way the world communicates, there’s no limit to what you can do.
100 Years of Industry Experience
Sharpen’s leadership team is committed to creating a product that contact center agents love, empowering their teams to work passionately toward long-term growth, and helping the company redefine the contact center industry.
The team comes from some of the world’s leading contact center organizations and have a collective 100 years of experience.Meet Our Leadership Team
“We’ve created this place where our team is rallying behind this big goal of making life better for people in the contact center space using technology. We set out to change the way people interact with customer service, and we’re actually building the tools to make it happen.”
– Mike Simmons, Executive Chairman & President
Endpoint phones that have mathematically unbeatable voice quality and 99.999 percent uptime that can be added to Sharpen Empower.
A unified communication and collaboration tool that works alongside Sharpen Empower.
A cloud-native, omni-channel contact center platform built to improve customer satisfaction by simplifying the agent experience.