Sharpen is an always-on contact center platform built in the cloud, for the cloud. We work with established market leaders and assertive forward-thinkers to help them create transformative customer experiences. The clarity, transparency, and focus of our platform lets agents communicate with less friction and creates a genuinely great experience in every interaction. We started with a single mission to create a way to make interacting with customer service less painful. And at the heart of every interaction lives an agent. So, we built the world’s first, truly agent-centric software to simplify connections around the globe.
We believe better customer interactions happen when the agents your customers are interacting with are appreciated, when they have the tools and resources they need in one place, and when they love what they do. We’re obsessed with bringing to life products that make it easier to work in and develop a contact center. Sometimes doing big things is hard. But, when you’re in charge of making a difference in the way the world communicates, there’s no limit to what you can do.
Mike Simmons, Chairman,
Sharpen’s leadership team is committed to creating a product that contact center agents love, empowering their teams to work passionately toward long-term growth, and helping the company redefine the contact center industry.
The team comes from some of the world’s leading contact center organizations and has a collective 130 years of experience.