The Sharpen Story

At Sharpen, we believe there’s a better way to do customer service. A more human, less rigid way where your agents’ experience at work drives your customers’ satisfaction. We’re obsessively passionate about it, and our mission is to help companies achieve it. We focus on building solutions for agents to be better trained and more prepared for their day-to-day interactions. If we can get the world to associate the brands we partner with to the absolute best customer service, then we can change the way the world interacts.

Building software that makes life in a contact center easier

Sharpen is an always-on contact center platform built for the enterprise. We work with established market leaders and assertive forward-thinkers to deliver transformative customer experiences. The clarity, transparency, and focus of our platform lets agents communicate with less friction and create a genuinely great customer experience in every contact.

We started with a single mission to create a way to make interacting with customer service less painful. Our co-founders found at the core of every interaction lives an agent. So, they built the world’s first, truly agent-centric software. Today, Sharpen simplifies millions of connections with contact centers around the world.

Creating a better agent experience is the backbone of our success

We believe better customer interactions happen when the agents your customers are interacting with are appreciated, when they have the tools and resources they need in one place, and when they love what they do. We’re obsessive about bringing to life products that make it easier to work in a contact center.

Sometimes doing big things is hard. But when you’re in charge of making a difference in the way the world communicates, there’s no limit to what you can do.

100 Years of Industry Experience

Sharpen’s leadership team is committed to creating a product that contact center agents love, empowering their teams to work passionately toward long-term growth, and helping the company redefine the contact center industry.

The team comes from some of the world’s leading contact center organizations and have a collective 100 years of experience.

Meet Our Leadership Team

“We’ve created this place where our team is rallying behind this big goal of making life better for people in the contact center space using technology. We set out to change the way people interact with customer service, and we’re actually building the tools to make it happen.”

– Mike Simmons, Executive Chairman & President

Sharpen Voice

Endpoint phones that have mathematically unbeatable voice quality and 99.999 percent uptime that can be added to Sharpen Empower.

Sharpen Connect

A unified communication and collaboration tool that works alongside Sharpen Empower.

Sharpen Empower

A cloud-native, omni-channel contact center platform built to improve customer satisfaction by simplifying the agent experience.

Our Values Are Core To Our Mission

At our core, we value a challenge. Our team craves making things that matter; things that are worth making. If something we’re building seems impossible, it means we’re right on track.
We focus relentlessly on helping our customers and teammates reach success. We show our dedication to dependability by being honest and transparent in everything we do – with each other and with our customers.
We’re dedicated to creating a pleasant, productive, and jerk-free environment where experts can expert. We intentionally put the well-being of our customers, our communities, and each other before our own.
Whether it’s rallying a group of Sharpenites for a park clean up, or a day working at the animal shelter, we’re committed to supporting all volunteer efforts. We’ve implemented 24 hours of volunteer time off each year.

Awards

Come work with us!

See Current Openings

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Read the Blog

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Learn more about Sharpen

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