Security and reliability are two of the most critical aspects of any cloud contact center operation. And at Sharpen, we know the confidentiality, integrity, availability and redundancy of your data are foundational to your continued success. Our multi-modal, omnichannel platform routes, measures and records customers the same on every channel and gives you the data in one place.
You need reliable, fast, redundant and secure access to your contact center platform and data. That’s why we provide:
Eliminate your technology and data silos by including telco services as a part of your platform. Sharpen is a registered telco provider, which helps you in consolidating the number of vendors you need to run a fully functional contact center.See Telco
Reliable, stable communication is the backbone of your business. To make sure you avoid service disruptions, we have multiple availability zones for increased reliability and redundancy. And containerized, microservices geo-replicated for high availability, 24/7 monitoring with customer-specific dashboards and alerting, live (human) support, and a dedicated team of site reliability engineers to monitor telephony metrics, network load and capacity.
We have multiple layers of security to detect and mitigate any threats, real or potential. Here’s a look at some of the security and compliances we have in place: