INDIANAPOLIS, April 26, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, experienced continued growth in Q1 2021, with revenue up by 75% compared to the same period last year. Bookings also increased by 50%, from both existing and new customer turn-up.
Sharpen’s successful Q1 follows a year of rapid growth. The company experienced a +100% upsurge in revenue and a +40% increase in new bookings compared to 2019.
Customers are not only flocking to Sharpen for our agent-first focus and easy-to-use system, but also for the immediate return on investment we guarantee,” noted Ric Kosiba, Chief Data Scientist. “Many of our customers are saving more money than they are spending on their annual subscriptions. It’s been truly remarkable.”
Unique among its competitors, Sharpen offers a 5-15% return on investment, or a money-back guarantee. By rigorously measuring contact center performance data generated by Sharpen against historical operational measurements from their legacy systems, many companies reach a 100% ROI on their total annual Sharpen investment in a matter of months.
Some examples include:
- A hospitality services company that lowered their average handle time by 27% (four months);
- A large healthcare company that saw an 8.7% improvement in operational efficiency (five months); and
- A leading fintech company that experienced a 20% improvement in wrap-up times, a 17% improvement in hold times, a 12% reduction in average handle times, and an 8% reduction in staffing (10 months).
“We don’t have partners ever come by and show us ROI. They talk about it, but they never show us. This is really great,” said Becky Gargis, Director of Customer Care of Radio Systems, the parent company of PetSafe, Invisible Fence, SportDOG, Kurgo, and Premier Pet. “No one else is doing anything like that that we’ve seen,” added a property management company about the guaranteed ROI.
About Sharpen Technologies
Sharpen Technologies is the world’s first, truly agent-focused contact center platform built in the cloud for the cloud. The omnichannel platform lets users work-from-anywhere, seamlessly moving between calls, texts, webchats, emails, social media etc., all in real-time and in a single interaction. Sharpen was recognized by Frost & Sullivan’s Contact Center Buyers Guide, North America for its “dramatic ROI,” “out-of-the-box integrations,” “powerful reporting and analytics tools,” and “demonstrable value backed by multiple customer use cases.” In 2020, it made the Inc. 5000, the magazine’s annual list of America’s fastest-growing private companies. And, it is a “Best Places to Work” by both Inc. (2019) and the Indiana Chamber of Commerce (2017, 2018, 2021). Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.