INDIANAPOLIS, October 15, 2019 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, experienced continued momentum with new customer bookings up more than 50% from the first half of 2019.
“Our unique focus on improving the agent experience is all geared towards running a more efficient and effective customer service operation for our clients,” said Ty Baldwin, Sharpen’s CRO. “As a result, we are seeing an increased interest in the marketplace as companies realize an immediate and lasting return on investment.”
One of Sharpen’s newest clients, FBC, Canada’s largest and most experienced rural income tax consulting firms, relies heavily on a large remote workforce. They needed a way to effectively unify their teams and track their customer journey. By deploying Sharpen’s mobile app, FBC’s agents, back-office users, field reps and seasonal staff will now all be working on the same platform. “After a thorough review of the options available to help us improve the way we communicate and serve our 17,000 members, we chose to partner with Sharpen,” remarked Julian Downes, FBC Director of IT. “From our assessment we’re confident Sharpen has a powerful, integrated solution that will really improve our ability to respond to member needs quickly and efficiently.”
Compass Insurance Agency, a leading auto, home and business risk management provider, decided to work with Sharpen to develop a contact center platform that would allow for rapid, nationwide scalability and improve the predictability and consistency of their customer experience. Combining Sharpen’s Logic and Action bots for self-service, along with its omnichannel outbound tools, Compass now expects a +50% revenue lift across its sales teams. “After an extensive search of providers, we confidently chose Sharpen,” noted Jack Hoedeman, CEO of Compass. “The functionality they offer is virtually unmatched and their team made it easy to do business with them. One of the best decisions we ever made.”
About Sharpen Technologies
Sharpen Technologies is a customer experience technology provider that offers mid-size to large organizations an agent-first omnichannel cloud contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Functionality includes omnichannel routing and IVR, supervisory monitoring and coaching, analytics, reporting, workforce optimization and more. Sharpen was included in Frost & Sullivan’s Contact Center Buyers Guide, North America, 2019 and Nemertes Research named Sharpen a 2018 Top Rated Contact Center Solutions Provider. The company was also ranked among Inc. magazine’s 2019 Best Workplaces and was named among the 2018 Best Places to Work in Indiana. Sharpen was founded in 2011 and serves 250 customers. Sharpen is headquartered in Indianapolis, Ind. Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.
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