Company receives award for Sharpen Empower’s breakthrough agent scoring methodology, re-invention of omni-channel, and rock-solid reliability
INDIANAPOLIS, Oct. 30, 2018 – Sharpen Technologies, developers of the agent-first omni-channel cloud contact center platform, has been named a winner of CUSTOMER Magazine’s 2018 Contact Center Technology Award.
TMC’s CUSTOMER Magazine selected the company for its award based on the Sharpen Empower cloud contact center platform.
“Sharpen Empower was selected for our award based on its breakthrough, AI-powered agent scoring methodology, its re-invention of omni-channel, and the platform’s rock-solid reliability,” said Rich Tehrani, TMC’s CEO. “These unique features enable contact centers to empower their agents in entirely new ways while creating unbeatable customer experiences.”
Sharpen Empower offers contact centers of all sizes everything they need to tackle their digital transformation initiatives. It delivers these capabilities from a platform designed for ease-of-use, flexibility and cost-effectiveness.
“We designed Sharpen Empower from the ground up, unencumbered by legacy technology,” said Aron Droege, Sharpen’s director of product. “As a result, we’ve been able to completely rethink functionality like workforce optimization and omni-channel communications. This finally makes innovations like AI and IoT accessible to contact centers, with the net result being happier agents, happier customers, and a business that’s prepared for whatever technology brings in the future.”
This 13th-annual Contact Center Technology Award, presented by Customer Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
For more information about Sharpen Empower, visit https://sharpencx.com/empower/.
About CUSTOMER Magazine
Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About Sharpen Technologies
Sharpen Technologies is a cloud-based customer experience technology provider that offers an agent-first omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen’s proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the 2018 Best Places to Work in Indiana. The company is also a recipient of the 2018 Stevie American Business Awards and was named by Nemertes Research as a “2018 Top Rated Contact Center Solutions Provider.” Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit www.sharpencx.com or call 855.249.3357.
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PR Account Executive