What is Business Communications as a Service?

The tools you use to talk in your company shouldn’t be different from the ones used to talk to your customers. Sharpen is built to help you and your customers communicate, collaborate, and get work done together. Optimize both employee and customer engagement, and drive positive impact to your bottom line. Our Business Communications as a Service solutions are the toolkit for your company and your customers to have the best experience possible.

CCaaS: Contact Center

Create a better customer experience

Agents do their best work when they have the answers they need proactively filtered into their workflow. Put coaching and learning into your daily process, improve your agent experience and customer satisfaction in a platform made to fit you.

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UCaaS: Unified Communications

Turn conversations into completed projects

Designed for time-sensitive collaborations like ad hoc chats or cross-departmental project meetings, Sharpen Connect lets the entire company work together, better. Brainstorm ideas, assign tasks, make calls and integrate with our Empower suite, all in one place.

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CPaaS: Communications Platform

Ready to go or ready to customize

Get your contact center up and running fast, without constrictions. Make simple changes with buttons and switches, dig deeper with open APIs, or go full-nerd with Sharpen’s object-oriented coding language, [dot]CX.

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Ready to try a new approach to customer service?

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