What is Business Communications as a Service?

The tools you use to talk in your company shouldn’t be different from the ones used to talk to your customers. Sharpen is built to help you and your customers communicate, collaborate, and get work done together. Optimize both employee and customer engagement, and drive positive impact to your bottom line. Our Business Communications as a Service solutions are the toolkit for your company and your customers to have the best experience possible.

CCaaS: Contact Center

Create a better customer experience

Agents do their best work when they have the answers they need proactively filtered into their workflow. Put coaching and learning into your daily process, improve your agent experience and customer satisfaction in a platform made to fit you.

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The Business Impact of a Better Agent Experience

A better agent experience = a better customer experience.

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CPaaS: Communications Platform

Ready to go or ready to customize

Get your contact center up and running fast, without constrictions. Make simple changes with buttons and switches, dig deeper with open APIs, or go full-nerd with Sharpen’s object-oriented coding language, [dot]CX.

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Communications Platform Tools That Fit You

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