Training Tools That Save Time and Effort

Managers are stuck. They’re struggling to train their people well because they spend 53% of their week searching for the very things that need their attention. Sharpen gives managers more time by monitoring all interactions and routing coaching opportunities to them. Now managers can spend their time where it matters most. Training agents.

Ever Wish You Had More Hours in the Week? Wish Granted.

From week to week, agents get only about 7% of their manager’s attention for training. Sharpen fixes this by putting tools for coaching and feedback at their fingertips, so they can stay focused on developing agent skills. Interaction recordings and transcriptions make it easy for managers to give detailed feedback. Agents can then respond for conversational coaching.

Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).

See what Frost & Sullivan say about Sharpen in their Buyers Guide! And, get the trends they’re calling the most important forces impacting the market this year.

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