Help your clients improve the employee experience, customer experience and see obvious ROI from their contact center. Together with Sharpen, you can give them the tools and best practices to improve the agent experience, making it easier to interact with customers. And when it’s easy to interact, they’ll see a boost in performance and satisfaction, too.
Why Customers Love Sharpen
Customers pick us over some of the industry’s largest competitors because our cloud-native platform was inherently designed to improve the agent and customer experience.
Here are a few reasons they choose Sharpen:
- Our unique approach to omnichannel and unified agent interface add simplicity to the agent experience;
- Streamlined processes add bot-driven coaching, inline training and customizable reporting and dashboards;
- Pricing is totally upfront – we have an allergy to hidden costs;
- Customers have hands-on support from a named client success manager for the life of their contract.
“We’ve seen a swift change to where folks were like, ‘Okay, I just use the software to log in and context magically comes to me. I can’t believe I’m working for a financial tech company in my house, and I’m still getting the same experience, if not better, because I’m operating in my own environment than it was before.’ Yeah, that’s pretty cool.”
Pedro Reyes, Sr. Director of Customer Service Operations,
Blackhawk Networks
What We Bring You
We know your consultative approach is the perfect way to help customers realize the value of moving to an agent-first model.
When you’re working as part of the independent consultant program, here’s what you can expect:
- Enablement content and support for your clients to give them best practices, processes and technology;
- Modern tools and new ways to help your customers find real (and obvious) ROI in their contact centers.
- Full access to our research and thought-leadership material on agent-first methodologies.