Create personalized digital and voice experiences in every interaction with your members.
Empower Your Members With Better Banking
Your members have endless banking options, so it’s more crucial now than ever to offer the technology and support features they need. Digital engagement trends, mobile apps, fraud prevention, and self-service are no longer on the cutting edge; they’re the norm. With Sharpen, those tools are at your fingertips – no coding required.
Design inbound and outbound agentless flows in order to create a unique member journey, protect member data with auto PCI and PII transcription redaction, and securely leverage data from your core system with a few clicks. SharpenCX can help your credit union embraces these features with the personalized touch credit unions are known for.
SharpenCX for Credit Unions
Digitize the Credit Union Personal Touch
Build personalized member care strategies on any channel at scale with little to no code necessary.
Fraud Prevention in Clicks
Protect member information and increase security through anti-spoofing, voice biometrics, and risk scoring through our easy to use interface.
Support the Modern Workforce
Empower your credit union agents with a platform that supports an anywhere workforce and integrates with your core system.
Take Control of Your Outcomes
Built in financial services analytics & intelligence for identifying member trends and automating outcomes.
Be Confident in Your Compliance
Protect your members’ information with auto PII and PCI redaction in transcriptions, PCI and SOC2 compliance, geo-redundantly stored in the cloud.
Get up and running quickly with our expert guidance in contact center software, processes, and management.
“Transitioning our workforce to work-at-home was no big deal. That was one of the reasons we chose Sharpen in the first place…you all have done amazing things to help us serve our members.”