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Couple ACR and CSAT and you suddenly have a complete view of your entire customer experience and also how your employees are performing.
Centricity, VP of Operations
We diverted 2,100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume – that would have sunk us. I’d like to point a lot of that success to Sharpen.
Instructure, Global Operations Manager
These two things don’t usually go together - to have savings for the company and employee happiness in this way, and that’s huge.