Sharpen is the agent-first contact center company. We build technology that simplifies queue interactions and workflows to empower your agents and deliver a positive customer experience. We built our omnichannel platform in the cloud, for the cloud, to help your customer experience teams create better relationships with your customers by increasing agent efficiency and creating frictionless interactions.
Sharpen provides upfront pricing based on functionality, and a user interface that allows our clients to quickly and intuitively manage their own contact centers.
We fit best with mid-sized contact centers with 100+ agents, but serve shops with 20+ agents and support the operations of large contact centers with more than 1000 agents, too.
At Sharpen, we commonly begin our partnerships with contact centers of 50 to 750 agents. As we learn more about our clients and work together to reach their business goals, we scale to match their growth plans and peak-season needs.
We have customers across a wide range of verticals including financial institutions, public utilities and hospitality services, and even healthcare. Our platform is flexible and can meet the needs of many contact centers, regardless of industry.
Sharpen uses the Amazon Web Services infrastructure and we host our platform functionality in multiple global regions. Here’s a little bit about our platform:
- The strength and breadth of the AWS cloud infrastructure gives us redundancy and fault tolerance for a highly available platform.
- We can scale services proportionally to our customer base, so we have the reliable (and quality) service our clients depend on.
- We roll out new features continuously so customers have instant access to the latest platform updates.
- Even with continuous deployment, our redundant architecture eliminates maintenance and downtime.