High-Touch Service.
Dream bigger with a partner who’s just as obsessed with experience as you.
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Your goals are our goals
Your contact center platform should be more than just a commodity, more than another tool for your agents to surf through. You need a partner to innovate with you and help strategically think through how to improve your experience levels and get obvious ROI from your contact center. No matter what your goals are, we’re here to help you meet them.
Get hands-on support for the life of your contract
Your agents support your customers, and we support you. As you build out your CX strategy, you’ll have a CSM by your side to help you get the most bang out of your platform. They’ll help you bring your CX vision to fruition from your first implementation call and every day after that.
Manage your contact center with clicks – not code
Manage your day-to-day operations and strategic planning for your call center, without having to call in a third-party expert or bury IT in requests. Our cloud-native platform is built for usability, so you can stop focusing on the how and start working toward what you’ll do to improve interaction experiences.
Your goals are our goals
Your contact center platform should be more than just a commodity, more than another tool for your agents to surf through. You need a partner to innovate with you and help strategically think through how to improve your experience levels and get obvious ROI from your contact center. No matter what your goals are, we’re here to help you meet them.
TrainingGet hands-on support for the life of your contract
Your agents support your customers, and we support you. As you build out your CX strategy, you’ll have a CSM by your side to help you get the most bang out of your platform. They’ll help you bring your CX vision to fruition from your first implementation call and every day after that.
SupportManage your contact center with clicks – not code
Manage your day-to-day operations and strategic planning for your call center, without having to call in a third-party expert or bury IT in requests. Our cloud-native platform is built for usability, so you can stop focusing on the how and start working toward what you’ll do to improve interaction experiences.
Architecture
Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).
See what Frost & Sullivan say about Sharpen in their Buyers Guide! And, get the trends they’re calling the most important forces impacting the market this year.
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Communicate with confidence
Create a better conversation just by being able to communicate more effectively. Built on the latest technology, our global network is designed to minimize latency and support crystal-clear conversations. And it’s financially backed by a 99.999% uptime SLA.
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Open APIs for better integrations
When all of your systems work together, you have a full view of what your customer experience really looks like to help you make decisions for a better experience. Sharpen integrates out of the box with Salesforce, Zendesk and ServiceNow CRMs, and our open REST APIs let you customize your instance for a streamlined customer journey, improved interactions and secured data.
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