High-Touch Service

Dream bigger with support to reach your goals.

Highlight One

Your goals are our goals

Your contact center platform should be more than just a commodity, more than another tool for your agents to surf through. You need a partner to innovate with you and help strategically think through how to improve your experience levels and get obvious ROI from your contact center. No matter what your goals are, we’re here to help you meet them.

Highlight Two

Get hands-on support for the life of your contract

Your agents support your customers, and we support you. As you build out your CX strategy, you’ll have a CSM by your side to help you get the most bang out of your platform. They’ll help you bring your CX vision to fruition from your first implementation call and every day after that.

Highlight Three

Manage your contact center with clicks – not code

Manage your day-to-day operations and strategic planning for your call center, without having to call in a third-party expert or bury IT in requests. Our cloud-native platform is built for usability, so you can stop focusing on the how and start working toward what you’ll do to improve interaction experiences.


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Confident Communication

Communicate with confidence

Create a better conversation just by being able to communicate more effectively. Built on the latest technology, our global network is designed to minimize latency and support crystal-clear conversations. And it’s financially backed by a 99.999% uptime SLA.

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Salesforce Integration

Open APIs for better integrations

When all of your systems work together, you have a full view of what your customer experience really looks like to help you make decisions for a better experience. Sharpen integrates out of the box with Salesforce, Zendesk and ServiceNow CRMs, and our open REST APIs let you customize your instance for a streamlined customer journey, improved interactions and secured data.

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