Modern customer data tools have made interactions more efficient and effective, but every time you adopt a new tool, your workflows become more fragmented. Sharpen is the connective tissue that links all of your customer data together in one place and helps you keep everything safe with world-class security. We have out-of-the-box integrations with the top CRMs and customer database tools you’re already using. And our open REST APIs give you freedom and flexibility to build custom solutions to streamline your customer’s journey, improve interactions and secure data.
Get all of the features of Sharpen inside your Salesforce environment. When agents accept inbound interactions, they get the lead, contact, account, and opportunity data that are associated with the customer in a screen pop. Then, in each ticket, agents can see past customer conversations from every channel and play previously recorded calls. If agents need to take payments, they’ll have full access to our secure payment portal. Then, a bi-directional sync automatically updates changes from one system to the other, so you’re not bouncing data between systems.
Combine the power of an omnichannel contact center platform with the ultimate easy-to-use customer support tool. When an agent accepts inbound interactions, our screen pop brings up every ticket associated with the customer. In each ticket, agents can review past conversations from any channel. Or, automatically screen pop a new case, an existing case, or an end-user page in Zendesk, based on user input or Logic choices. If agents need to take a payment, they can inside the secure payment portal without leaving Zendesk.
Personalize customer interactions and reduce wasted time for your agents with an out-of-the-box ServiceNow integration. Use Sharpen’s CTI out of ServiceNow to automatically pop a customer’s record with an incoming interaction. And push all interaction detail records automatically from Sharpen into ServiceNow, without any manual work from your agents, so they can continue helping customers. Or, automatically search any fields in Cases/Incidents, Accounts, or Contacts in ServiceNow to prioritize your customers, route them to the right agent and pop the customer information immediately.