Leadership Team Leadership Team SharpenCX has been helping organizations create better customer experiences for over 12 years. Our leadership team remains committed to our belief that happy agents mean happy customers. Kevin Hatch CEO Adam Settle CPO Mack Baczynski VP of Customer Experience Pam Hynes COO David McCauley CRO Tom Ryden CFO Kathryn Loheide CMO Kevin Schatz CTO Mike Davito SVP of Sales