News - Sharpen Contact Center Software

News Coverage

OnPeak Sharpens Its Customer Service Skills

CRM Magazine | May 15, 2019

Vibrant Credit Union Moves to Video Banking with Sharpen

Destination CRM | December 11, 2018

CCaaS Levels the Playing Field

No Jitter | August 30, 2018

More Customer Channels: Your Biggest Pain Point is NOT What You Think

Call Center Coach | July 5, 2018

The Humanity of Agent Empowerment

CRMXchange | June 29, 2018

Unhappy Agents? How to Reduce Contact Center Turnover

Contact Center Pipeline | June 5, 2018

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Press Releases

Sharpen Technologies Introduces Agent Experience Score to Re-Define Contact Center Performance Metrics

March 19, 2019

Sharpen Technologies Secures $15 Million in Growth Capital

March 12, 2019

Sharpen Technologies Receives 2018 Excellence Award from Cloud Computing Magazine

March 8, 2019

Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows

February 13, 2019

Sharpen Technologies Strengthens Leadership Team

December 5, 2018

Sharpen Technologies Signs Master Agent Agreement with Telarus

November 8, 2018

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Events

May 13-16, 2019

ICMI CC Expo

Fort Lauderdale, FL

Meet our team at booth #602 and register to win a Nintendo Switch!

Learn More

May 23, 2019

Digital Transformation in the Contact Center

2-2:30 p.m. EST | Webinar

Cloud Migration: Lessons from the Trenches, with Sheila McGee-Smith

June 24-28, 2019

CCW Vegas

Las Vegas, Nevada

Meet our team at booth #1309 and register to win a Nintendo Switch!

Learn More

October 28-31, 2019

ICMI CC Demo

Chicago, Illinois

Meet our team and register to win a Nintendo Switch!

Learn More

On-Demand Webinar

Digital Transformation in the Contact Center

How HotSchedules moved their contact center to the cloud, with Sheila McGee-Smith

News, Press Releases, & Events

News Coverage

Press Releases

Events