News

Sharpen Technologies changes the game for customer service agents

TechPoint | June 18, 2019

OnPeak Sharpens Its Customer Service Skills

Destination CRM | April 25, 2019

Vibrant Credit Union Moves to Video Banking with Sharpen

Destination CRM | December 11, 2018

CCaaS Levels the Playing Field

No Jitter | August 29, 2018

The Humanity of Agent Empowerment

CRMXchange | June 29, 2018

Case Studies: How Global Company Dorel Juvenile Mastered Omnichannel Consumer Care

Contact Center World | June 1, 2018

Sharpen Hones a Platform that Enables Businesses to Perfect the Omnichannel Agent Experience

CRMXchange | May 24, 2018

Heavy Turnover? Six Easy Ways to Spur Happier Agents

UC Today | April 4, 2018

Growing Millennial Workforce? Time to Implement an Omnichannel Contact Center Platform

Smart Customer Service | April 5, 2018

Customer Service Is Going Omnichannel & More

TMCNet | April 11, 2018

Sharpen named 2018 ICMI Finalists

ICMI | March 19, 2018

Omnichannel Isn’t a Buzzword

CRMXchange | March 1, 2018

The Truth About Omnichannel

Forbes | January 11, 2018

Sharpen Technologies Featured in 2017-2018 DMG Consulting Market Report

Contact Center World | January 8, 2018

7 Deadly Omnichannel Sins Killing Customer Service

No Jitter | January 4, 2018

Four Omnichannel Mistakes Killing the Customer Experience

CustomerThink | December 27, 2017

Press Releases

Sharpen Launches New Performance Management Module to Empower Agents Contact Centers Using Performance Tiles Report Improved FCR, AHT and CSAT, Along with Immediate, Quantifiable ROI

July 28, 2020

Sharpen Sales Grow More Than 200% in 1H 2020

July 20, 2020

Sharpen Wins a Silver Stevie® in the 2020 American Business Awards®

June 8, 2020

Sharpen’s Clients Report Improved CSAT Scores, Reduced Call Times and In One Case, Projected Savings of More than $760,000 Annually, Working From Home

April 23, 2020

SHARPEN QUICK START Enables Contact Centers To Be Up And Running Remotely Within 48 Hours

March 19, 2020

Sharpen Names Ric Kosiba Chief Data Scientist

January 7, 2020

Sharpen Reports Continued Growth in Q4

December 5, 2019

Sharpen Launches Consultant Liaison Program

November 18, 2019

SharpenDB Collects and Converts Customer Data from Multiple Systems, Channels into Easy-to-Read Charts, Tables and Columns to Maximize the Agent and Customer Care Experience and Improve KPIs

October 29, 2019

Sharpen Increases New Customer Bookings More Than 50% Compared to First Half of 2019

October 15, 2019

Sharpen Technologies Taps Industry Veteran Bill Gildea as New CEO; Adds Seasoned Marketing Pro Joe Staples to Board

September 5, 2019

Sharpen Technologies’ Meg Richmond Receives Tech 25 Award

August 22, 2019

Sharpen Technologies Named Among Inc. Magazine’s 2019 Best Workplaces

June 10, 2019

Sharpen Technologies Introduces Agent Experience Score to Re-Define Contact Center Performance Metrics

March 19, 2019

Sharpen Technologies Secures $15 Million in Growth Capital

March 12, 2019

Sharpen Technologies Receives 2018 Excellence Award from Cloud Computing Magazine

March 8, 2019

Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows

February 13, 2019

Sharpen Technologies Strengthens Leadership Team

December 5, 2018

Sharpen Technologies Signs Master Agent Agreement with Telarus

November 8, 2018

Sharpen Technologies has received CUSTOMER Magazine’s 2018 Contact Center Technology Award

October 30, 2018

Sharpen Technologies Helps onPeak Put Customers (and Agents) First

October 4, 2018

Sharpen Technologies Helps Vibrant Credit Union Improve Member Services

September 5, 2018

Sharpen Technologies Wins Gold and Silver in the 2018 Stevie American Business Awards

June 20, 2018

Sharpen Technologies Among Best Places to Work in Indiana

June 8, 2018

Sharpen Technologies Hires Steve Kaplan and Michael Rudow as New Vice Presidents of Sales

May 28, 2018

Sharpen Technologies Strengthens Leadership With The Addition of Pam Hynes and Bill Waller

October 19, 2017

It’s Official…We’re Among the Best Places to Work in Indiana!

May 10, 2017