Stop Worrying About “Channels”

Sharpen’s platform is inherently omni-channel, so you don’t need the traditional checklist of features. Voice, chat, email, SMS, video, IoT, etc., etc., etc. You have them… now you’re free to think bigger.

Connections Without Limits

Sharpen’s better omni-channel lets agents focus on WHY customers reach out, rather than HOW. Agents are free to move from channel to channel without stopping the conversation.

Customer History At Your Fingertips

Customer interaction history is easily accessible and includes data from every channel, so agents don’t have to dig through multiple systems to find the information they need.

Robust and Customizable Reports

All-inclusive reporting allows you to quickly build reports with data from every channel, so you can spend more time acting on insights and less time digging through data.

Better Omni-Channel, Better Results

Handle Time

Decrease handle times by solving problems in one interaction.

Solve Problems Faster

Increase agent confidence & happiness by empowering them to solve problems faster.

Reduce Costs

Reduce costs by eliminating vendors and going to an all-inclusive platform.

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