Our Story

Our Story

Happy agents mean happy customers.

Since 2011, SharpenCX has helped organizations create better customer experiences by creating a better agent experience because we believe happy agents mean happy customers.

Built natively in the cloud, the Sharpen platform was built around an agent-first design philosophy. Our contact center solution allows agents to work anywhere they have an internet connection while giving them the data they need to be prepared for their day-to-day interactions and more successful in their overall customer service. Whether agents are connecting with customers via phone, SMS or web chat, every interaction is designed to be smooth, reliable and consistent for the agent and the customer.

Today, our employees and partners are delivering a modern customer engagement solution that elevates agents and empowers the entire contact center to deliver excellent customer experiences. Using omnichannel data from the Sharpen platform, agents can create intelligent, real-time customer engagement, and supervisors have visibility into agent and overall contact center performance - no IT support required. Sharpen remains committed to giving agents and supervisors the data they need to make informed decisions and take the right strategic actions to improve overall operations now and in the future.

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