All-in-One Platform
Own your outcomes with the SharpenCX contact center platform's low code UI and configurable data and analytics.
Take Control through Data and Analytics
Turn your data into strategic information. Our multimodal platform routes, measures and records customer interactions the same on every channel, giving you all your data in one place. Your customers enjoy a consistent experience, no matter how they reach out, and your agents do, too.
AI and Configuration with Clicks – Not Code
Stop worrying about how to use your tech and focus on strengthening relationships with your agents and customers. Deliver superior customer experiences through AI-supported decision-making and automated workflows. Data-driven guidance empowers agents to deliver superior customer experiences, every time.
Implement with Ease
Deploy easily with minimal onboarding time. The Sharpen platform can scale quickly to meet spikes in demand – which means you can too. Create responsive customer journeys with AI-supported decision-making and automated workflows. SharpenCX was built in the cloud, for the cloud, and all your agents need is an internet browser.
Integrate Your Favorite Applications
Integrate with your existing communication, productivity, and workflow tools. Use our no-code/low-code interface or deploy out-of-the-box integrations with the top CRMs and customer database tools. Open REST APIs give you the flexibility to build custom solutions to streamline your customer’s journey. If you need integration support, our team is here for you.
CLIENT TESTIMONIAL
“The beauty of Sharpen is that it gives us a single, easy-to-use system for flexibly monitoring, scoring, and coaching agents. The platform’s use of analytics aggregates all this data to give us insights based on what’s uniquely important to us. And this functionality is included. Those are typically expensive add-on features with other vendors.”
John Hunt, Senior Director of Operations
OnPeak
Support Your Agents’ Professional Growth
Foster agent engagement and development with timely, automated self-coaching. Our performance management features coach agents to do their best work and learn as they go. They’ll gain real-time visibility into their work, with scoring metrics against specific targets and peer groups — all without leaving their queue.
Own Your Business Outcomes
Choose the agent support and monitoring metrics that matter most to your organization to build system-wide reports using point-and-click tools. Flex with onsite, remote, or hybrid workflows in an easy-to-use interface. Guarantee ROI with custom analytics, defined by you, and see measurable improvement in service efficiency.
