Pricing

Pricing

Simple pricing. All-in-one solution. Obvious ROI.
The power and customization you need to manage your agent experiences and customer satisfaction.
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Sharpen Empower MyQ

$25

(usd)

Help your agents connect with subject matter experts, supervisors, or anyone they need with SharpenCX’s unified communications app. With Sharpen Empower MyQ, everyone can stay connected and informed.

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Sharpen Empower

$139

(usd)

Let your agents focus on helping customers instead of navigating clunky technology. Sharpen Empower gives them full contact center functionality and performance management for a better agent and customer experience.

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Sharpen Empower Out

$164

(usd)

Build and deploy campaigns that drive agent interactions or create automated AI workflows for agentless contact via phone, SMS and email using Sharpen Empower Out.

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“We don’t have partners ever come by and SHOW us ROI. They talk about it, but they never show us. This is really great.”

Becky Gargis, Director of Customer CarePetSafe

See how SharpenCX customers are evolving their contact center operations.

Find the right plan for you.

All-in-one simplicity. Native-built features.
Sharpen MyQ

Unify your entire company’s communications (both business users & agents) with Sharpen MyQ.

Sharpen Empower

If your contact center needs are focused on customer service, try Sharpen Empower.

Sharpen Empower Out

Take your outreach and sales campaigns to the next level. Reach more customers with AI automated outbound campaigns.

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SharpenCX is loved by agents across the globe.

Feature MyQ Empower EmpowerOut
All Features All Features All Features
Independent microservices for reliability All Features All Features All Features
Distributed global architecture All Features All Features All Features
Data replication for recovery All Features All Features All Features
Continuous deployment of feature releases All Features All Features All Features
Encryption of data in transit All Features All Features All Features
Purpose-built by our internal development team All Features All Features All Features
100% open REST API platform All Features All Features All Features
Automatic lowest latency routing All Features All Features All Features
IP phone support All Features All Features All Features
Some Features All Features All Features
Single sign-on (SSO) supported through Google, Microsoft* & Okta All Features All Features All Features
TLS v1.2 and AES 256-bit data encryption All Features All Features All Features
Meets HIPAA standards All Features All Features All Features
PCI DSS compliant tools Not Inlcuded All Features All Features
Support for GDPR All Features All Features All Features
SOC 2 Type 2 report available All Features All Features All Features
All Features All Features All Features
100% web-based administration All Features All Features All Features
Advanced user permissioning All Features All Features All Features
Instant domestic phone number provisioning Additional Cost Additional Cost Additional Cost
Global phone number provisioning Additional Cost Additional Cost Additional Cost
Toll-free number provisioning Additional Cost Additional Cost Additional Cost
Latency monitoring dashboards All Features All Features All Features
One-click voicemail Not Included All Features All Features
All Features All Features All Features
Cloud-native IP PBX All Features All Features All Features
Ring groups All Features All Features All Features
Auto attendant All Features All Features All Features
Voicemail to email All Features All Features All Features
RespOrg services All Features All Features All Features
Customizable music on hold All Features All Features All Features
Speed dial All Features All Features All Features
Time- and event-based routing controls All Features All Features All Features
Company and personal directories All Features All Features All Features
Web fax Additional Cost Additional Cost Additional Cost
Fully integrated with contact center solution All Features All Features All Features
Softphone/webphone All Features All Features All Features
Voicemail All Features All Features All Features
Inbound/outbound calling All Features All Features All Features
Conference bridge All Features All Features All Features
All Features All Features All Features
99.999% platform uptime All Features All Features All Features
Status page access All Features All Features All Features
All Features All Features All Features
Web-based developer portal for API's All Features All Features All Features
Advanced API log viewer All Features All Features All Features
Webhook log viewer All Features All Features All Features
Online documentation with code examples All Features All Features All Features
Embedded API console All Features All Features All Features
All Features All Features All Features
24/7/365 US-based support All Features All Features All Features
Enterprise service level agreements All Features All Features All Features
Online support case management All Features All Features All Features
Knowledgebase and online resource center All Features All Features All Features
Frequently asked questions All Features All Features All Features
Detailed product guides All Features All Features All Features
Some Features All Features All Features
Well-defined onboarding process All Features All Features All Features
Packaged integration options All Features All Features All Features
Key reports and dashboards included in implementation All Features All Features All Features
eLearning portal for training courses All Features All Features All Features
"Train the trainer" resources All Features All Features All Features
System administration and supervisor training All Features All Features All Features
Established engagement process All Features All Features All Features
Additional Cost Additional Cost Additional Cost
One-time implementation fee only Additional Cost Additional Cost Additional Cost
Salesforce Sales Cloud Additional Cost Additional Cost Additional Cost
Salesforce Service Cloud Additional Cost Additional Cost Additional Cost
Salesforce Lightning Additional Cost Additional Cost Additional Cost
Zendesk Additional Cost Additional Cost Additional Cost
ServiceNow Additional Cost Additional Cost Additional Cost
Hubspot Additional Cost Additional Cost Additional Cost
Netsuite Additional Cost Additional Cost Additional Cost
MS Dynamics Additional Cost Additional Cost Additional Cost
MS Teams Additional Cost Additional Cost Additional Cost
Custom databases Additional Cost Additional Cost Additional Cost
Some Features All Features All Features
Dashboards Some Features All Features All Features
Reporting Not Included All Features All Features
Charts and graphs Not Included All Features All Features
SQL query access Not Included All Features
Derived fields Not Included All Features All Features
Live, historical and trending analytics Not Included All Features All Features
Post-call transcription Additional Cost Additional Cost Additional Cost
Keyword spotting All Features All Features All Features
Customer journey analytics Not Included All Features All Features
Some Features All Features All Features
Inbound calls All Features All Features All Features
Outbound calls Some Features All Features All Features
Email All Features All Features All Features
Web chat All Features All Features All Features
Keyword-based chat flow All Features All Features All Features
SMS/MMS All Features All Features All Features
Voicemail All Features All Features All Features
Callback/virtual hold All Features All Features All Features
Task All Features All Features All Features
Coaching/interaction review Not Included All Features All Features
Some Features All Features All Features
Sharpen Omnichannel Some Features All Features All Features
Browser-based functionality All Features All Features All Features
CTI with third-party systems All Features All Features All Features
Configurable interface tabs All Features All Features All Features
Softphone/webphone All Features All Features All Features
Disposition codes and notes fields All Features All Features All Features
Configurable agent statuses Some Features All Features All Features
Wrap-up state and time All Features All Features All Features
Templates and scripts All Features All Features All Features
PCI-compliant tools for processing payments Not Included Additional Cost Additional Cost
Not Included All Features All Features
Listen to active calls Not Included Some Features Some Features
Q Vue dashboard Not Included All Features All Features
Build and edit customizable dashboards Not Included All Features All Features
Some Features All Features All Features
Conditional routing Some Features All Features All Features
Priority routing Some Features All Features All Features
Data-dip routing with third-party CRM/database information Some Features Additional Cost Additional Cost
Not Included All Features All Features
Route native communication types Not Included All Features All Features
Drag and drop design interface Not Included All Features All Features
Self-service Not Included Additional Cost Additional Cost
Auto-attendant Not Included All Features All Features
Voice prompts Not Included All Features All Features
Channel-based routing Not Included All Features All Features
Skills-based routing Not Included All Features All Features
Overflow routing Not Included All Features All Features
Third-party database/CRM-based routing Not Included Additional Cost Additional Cost
Business hours and holiday event scheduling Not Included All Features All Features
IVR journey and analytics Not Included All Features All Features
Secure information collection options Not Included All Features All Features
Some Features All Features All Features
Call recording Some Features All Features All Features
Screen recording Additional Cost Additional Cost Additional Cost
Digital interaction history (chat, email, SMS) Some Features Some Features Some Features
Post-call transcription Additional Cost Additional Cost Additional Cost
Quality management Not Included All Features All Features
Scorecards Not Included All Features All Features
Voice recording annotations Not Included All Features All Features
Not Included All Features All Features
Post-interaction surveys via SMS or email Not Included All Features All Features
CSAT reporting Not Included All Features All Features
Not Included All Features All Features
Custom data models Not Included All Features All Features
Build replicated custom tables Not Included All Features All Features
Some Features All Features All Features
Build, configure and modify alerts Not Included All Features All Features
Alerts to SMS, email and Slack Some Features All Features All Features
Manual, scheduled and event-driven actions Some Features All Features All Features
Granular control over system events and actions Not Included All Features All Features
Access to live, historical, and third-party data sources Not Included Some Features Some Features
Not Included Not Included All Features
Queued outbound messaging Not Included Not Included All Features
Campaign management tool Not Included Not Included All Features
Import campaign/call lists Not Included Not Included All Features
Simultaneous running campaigns Not Included Not Included All Features
Blended campaigns Not Included Not Included All Features
Local presence Not Included Additional Cost Additional Cost
Step and channel-level scripting Not Included Not Included All Features
Agentless Digital Outreach (SMS, email, outbound-to-IVR) Not Included Not Included All Features
Dialer Not Included Some Features All Features
Preview / manual Not Included Not Included All Features
Click-to-call Not Included Some Features Some Features
Not Included Additional Cost Additional Cost
Integration to Community WFM Not Included Additional Cost Additional Cost
Agent scheduling Not Included Additional Cost Additional Cost
Forecasting and planning Not Included Additional Cost Additional Cost
Intraday reporting Not Included Additional Cost Additional Cost
Adherence reporting and alerting Not Included Additional Cost Additional Cost
All Features All Features All Features
Domestic local minutes, inbound and outbound All Features All Features All Features
Domestic long distance minutes, inbound and outbound All Features All Features All Features
Port or provision phone numbers Additional Cost Additional Cost Additional Cost
Local Additional Cost Additional Cost Additional Cost
Long distance Additional Cost Additional Cost Additional Cost
Toll-free Additional Cost Additional Cost Additional Cost
International Additional Cost Additional Cost Additional Cost
Third-party integrations supported Some Features Additional Cost Additional Cost
Local presence Additional Cost Additional Cost Additional Cost
International dialing Additional Cost Additional Cost Additional Cost
International toll-free Additional Cost Additional Cost Additional Cost
All Features
Some Features
Not Included
Additional Cost
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