Sharpen Voice

Single telephone extension for lobbies, conference rooms, etc.

$5 USD

Requires a Sharpen Empower contract

Compare Features Compare Features

Sharpen Connect

Unified communications app for everyone in the company.

$15 USD

 

Compare Features Compare Features

Sharpen Empower

Full contact center capabilities, focused on improving agent and customer experiences.

$109 USD

Based on a 2-year annual contract

Compare Features Compare Features

What features are you missing by partnering with 8x8, Five9, Genesys, NICE InContact, or Serenova?

See How We Stack Up
Agent First Video

  Watch the ROI case study video

Why we show our pricing

There are more complex and interesting problems to solve than pricing, so we put it on our website. Our straightforward, transparent model is built to help you make the right decision.
Compare Features

 ALL FEATURES,    SOME FEATURES,    NOT INCLUDED,    ADDITIONAL COST

Features

Voice

Connect

Empower

Cloud-Native Platform

Multi-tenant microservices

14 global data regions in 40+ global data centers

Active/active and real-time replication

Continuous feature release with no downtime

AES 256-bit encryption of data at rest and in transit

Purpose-built by our internal development team

100% open REST API platform

[dot]CX – object-oriented programming language

Automatic lowest latency routing

IP-Phone supported

Web-phone supported

4.4 MOS Score – Highest possible call quality

Security & Compliance

Single Sign On (SSO) Supported

TLS v1.2 and AES 256-bit data encryption

HIPAA

PCI DSS Compliant

GDPR compliance

USA federal, state, and local telemarketing regulations

TCPA & DNC Compliant

Administrator Configuration

100% Web-based

Advanced security and policy management

Permissions-based access control

Instant global phone number provisioning

Latency monitoring tools

One-click simple configure of features

Unified Communications

Cloud-native IP PBX

Ring groups

Auto Attendant

Voicemail to email

Phone number provisioning

RespOrg services

Custom music on hold

Speed dial

Time and event based routing controls

Directory access

Web Fax

Fully integrated with contact center solution

SMS/MMS Capabilities

Softphone/webphone

Voicemail

Inbound/Outbound Calling

Internal Messages

Direct

Group

Project

Conference Calling

Screen Share

Video Chat

File Sharing

Task Manager

Financially Backed SLA’s

99.999% Platform uptime

“Status” page access

Development Tools

Web based developer portal for API’s

Advanced API log viewer

Webhook log viewer

Online documentation with code examples

Embedded API console

Access to [dot]CX

Support: Customer Care

24/7/365 US-based Support

Enterprise Service Level Agreements

Online submit and manage cases

Detailed release and feature notes

Subscribe to release alerts

Knowledge Base and Training Center

FAQs

Getting Started Guides

Detailed Product Guides

Client Experience

Stays with the Client through their entire journey

Well defined on-boarding process

Packaged deployment options

Key reports and dashboards built

“Train the trainer” resources

System Administration and Supervisor training

Preview release notes and future release dates

In house e-learning team

Established engagement process

Integrations

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Lightning

Desk.com

Zendesk

ServiceNow

Custom Database

Analytics & Insights

Dashboards

Reporting

Charts

Third-party data sources

SQL Query Access

Derived fields

Live/streaming analytics

Historical analytics

Trending analytics

Custom Agent Vues

Agent Experience Score

Speech analytics

Text analytics

Customer Journey analytics

Omni-Channel

Inbound calls

Outbound calls

Emails

Web chat

Video chat

Chatbots

Co-browse/Screen-share

SMS

MMS

Facebook

Twitter

Voicemail

Callback

Ticketing Cases

Web Fax

Internet of Things events

Task

Micro-Learning

Coaching/interaction review

Agent Desktop

Sharpen Omni

Sharpen University

Agent Experience Score

AgentVue dashboard

Web app

Desktop app

CTI with Third Party Databases

Softphone/Webphone Supported

Agent history

Customer history

On demand Caller ID

Disposition codes and notes fields

Configurable agent status

Configurable tabs

Wrap-up state

Templates

Scripts

PCI-compliant tools for processing payments

Supervisor Interface

Sharpen University

Agent Experience Score

Listen

Whisper

Barge-in

Agent desktop recording

Build & edit customizable dashboards

ACD

Conditional routing

Prioritized routing

Intelligent routing

One-click configuration

Inbound campaigns

Outbound campaigns*

Blended campaigns*

Sharpen Logic: IVR/IVA

Route all communication types

Drag & drop design interface

Self-service

Auto Attendant

Voice prompts

Channel-based routing

Skills-based routing

Overflow routing

3rd party/CRM based routing

Speech Recognition/Speech-enabled IVR

Integration with third-party databases

IVR journey and analytics

Intelligent Virtual Agent (IVA)

Business hours and holiday event scheduling

Sharpen University: WFO

Sharpen University

Voice recordings

Video recordings

Text-based recordings

Real-time transcription

Agent Desktop Recording

TLS v1.2 and AES 256-bit encryption

Cloud storage of recordings

Quality Management (QM)

Performance Management (PM)

Survey

Post-interaction surveys

Send surveys via

IVR/IVA

SMS

Email

Sharpen Tables

Custom Data Models

Build globally replicated custom tables

Actions: Automated Robotic Processes

Build, configure and modify alerts

Alerts to SMS, Email, HTML5, Connect, and Slack

Manual, scheduled, and event-driven actions

Granular control over system events and actions

Access to live, historical, and third-party data sources

Cadence: Outbound Campaign Manager

TCPA-compliant

Automatic detection of landline or cellular number

Proactive customer care (PCC) module

Proactive outbound IVR campaigns

Automated outbound messaging system

Opt-ins and channel preferences

Campaign management tool included

One-click voicemail

Import campaign/call lists

Variable dialing retries

Simultaneous running campaigns

Blended campaigns

Local presence

Scheduled callback tool built-in

Step and channel level scripting

Outbound email, SMS, and voice

Unlimited campaigns

National DNC registry

Dialer

Manual

Click-to-Call

Preview

Power

Predictive

Telco

Domestic local minutes, inbound, and outbound

Domestic long distance minutes, inbound, and outbound

Port or Provision Phone Numbers

Local

Long Distance

Toll-free

International

3rd Party Integrations supported

International dialing

International toll-free

Bring your own telco

You may also like:

OnPeak Case Study

Get the Case Study

We’re on a mission to improve the world’s experience with customer service using software

Learn more about Sharpen

Is your contact center focused on people or process?

Talk to Sales