Simple pricing. All-in-one solution. The power and customization you need to manage your agent experiences and customer satisfaction.
Serve your voice customers quickly and efficiently from our agent friendly interface. You control your customers’ journey–no developers required.
- User, queue, phone number and permissions management through our web-based admin portal
- Visual, drag-and-drop interface for designing your customer journey with Sharpen Logic
- Real-time dashboards and agent tracking through our QVue wallboards
- Data science templates and dashboards in Insights
Connect with your customers through voice, chat, email or SMS. Reporting and dashboards give you insights that matter to your business.
Plan includes CCaaS Foundations, plus:
- Chat, email, and SMS capabilities with omnichannel prioritization
- Customer satisfaction (CSAT) data collection via SMS or email
- Chatbot creation within Logic allowing customers to self-serve without needing to speak with an agent
Meet your customers where they are with customized, omni-channel AI automation. Own your outcomes with custom reports and dashboards.
Plan includes OmniChannel Growth, plus:
- Social media channels, tasks, and coaching interactions to your prioritized queue routing
- Coaching, performance management and scorecard tools to strengthen remote management
- Custom reports, custom dashboards, derived fields in Insights
- Custom Co-Pilot Bots and automations
“We don’t have partners ever come by and SHOW us ROI. They talk about it, but they never show us. This is really great.”