Sharpen Voice

Single telephone extension for lobbies, conference rooms, etc.

$5 USD

Requires a Sharpen Empower contract

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Sharpen Connect

Unified communications app for everyone in the company.

$15 USD

 

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Sharpen Empower

Full contact center capabilities, focused on improving agent and customer experiences.

$109 USD

Based on a 2-year annual contract

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Why we show our pricing

There are more complex and interesting problems to solve than pricing, so we put it on our website. Our straightforward, transparent model is built to help you make the right decision.
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 ALL FEATURES,    SOME FEATURES,    NOT INCLUDED,    ADDITIONAL COST

Features

Voice

Connect

Empower

Cloud-Native Platform

Multi-tenant microservices

Distributed global architecture

Active and real-time replication

Continuous feature release with no downtime

AES 256-bit encryption of data at rest and in transit

Purpose-built by our internal development team

100% open REST API platform

.CX – object-oriented programming language

Automatic lowest latency routing

IP-phone supported

Webphone supported

Security and Compliance

Single sign-on (SSO) supported through Google, Microsoft & Okta

TLS v1.2 and AES 256-bit data encryption

HIPAA compliant

PCI DSS compliant tools

Supports GDPR standards

Administrator Configuration

100% web-based

Advanced security and policy management

Instant domestic phone number provisioning

Global phone number provisioning

Toll-free number provisioning

Latency monitoring tools

Simple configuration of features

Unified Communications

Cloud-native IP PBX

Ring groups

Auto Attendant

Voicemail to email

Phone number provisioning

RespOrg services

Customizable music on hold

Speed dial

Time- and event-based routing controls

Directory access

Web fax

Fully integrated with contact center solution

SMS/MMS capabilities

Softphone/webphone

Voicemail

Inbound/outbound calling

Internal messages

Direct

Group

Project

Conference bridge

File sharing

Task manager

Financially Backed SLA’s

99.999% platform uptime

Status page access

Development Tools

Web-based developer portal for API’s

Advanced API log viewer

Webhook log viewer

Online documentation with code examples

Embedded API console

Access to .CX

Support: Customer Care

24/7/365 US-based support

Enterprise service level agreements

Submit and manage cases online

Detailed release and feature notes

Subscribe to release alerts

Knowledgebase and online resource center

FAQs

Getting started guides

Detailed product guides

Client Experience

Dedicated Client Success Manager through life of contract

Well-defined onboarding process

Packaged deployment options

Key reports and dashboards built

“Train the trainer” resources

System administration and supervisor training

Established engagement process

Integrations

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Lightning

Zendesk

ServiceNow

Custom Database

Analytics and Insights

Dashboards

Reporting

Charts

Third-party data sources

SQL query access

Derived fields

Live analytics

Historical analytics

Trending analytics

Custom AgentVues

Agent Experience Score

Speech analytics

Text analytics

Customer journey analytics

Omnichannel

Inbound calls

Outbound calls

Emails

Web chat

Video chat

Chatbots

SMS/MMS

Facebook

Twitter

Voicemail

Callback/virtual hold

Ticketing Cases

Web Fax

Task

Learning

Coaching/interaction review

Agent Desktop

Sharpen Omni

Web app

Desktop app

CTI with third-party systems

Softphone/webphone supported

Agent history

Customer history

Selectable caller ID

Disposition codes and notes fields

Configurable agent status

Configurable tabs

Wrap-up state

Templates

Scripts

PCI-compliant tools for processing payments

Supervisor Interface

Agent Experience Score

Listen

Build and edit customizable dashboards

Q Vue dashboard

ACD

Conditional routing

Prioritized routing

Inbound campaigns

Outbound campaigns

Blended campaigns

Sharpen Logic: IVR/IVA

Route all communication types

Drag and drop design interface

Self-service

Auto attendant

Voice prompts

Channel-based routing

Skills-based routing

Overflow routing

Third-party/CRM-based routing

Integration with third-party databases

IVR journey and analytics

Business hours and holiday event scheduling

PCI and PII secure collection

Workforce Optimization (WFO)

Call recording

Screen recording

Digital interaction recording (chat, email, SMS)

Call transcription

Quality Management (QM)

Scorecards

Voice annotations

Performance Management (PM)

Survey

Post-interaction surveys

Send surveys via multiple channels

IVR/IVA

SMS

Email

SharpenDB

Custom data models

Build replicated custom tables

Actions: Automated Robotic Processes

Build, configure, and modify alerts

Alerts to SMS, email, Connect, and Slack

Manual, scheduled, and event-driven actions

Granular control over system events and actions

Access to live, historical, and third-party data sources

Cadence: Outbound Campaign Manager

Proactive outbound IVR campaigns

Automated outbound messaging system

Campaign management tool

One-click voicemail

Import campaign/call lists

Simultaneous running campaigns

Blended campaigns

Local presence

Scheduled callback tool

Step- and channel-level scripting

Outbound email, SMS, and voice

Unlimited campaigns

Dialer

Manual

Click-to-call

Preview

Power

Agentless

Telco

Domestic local minutes, inbound, and outbound

Domestic long distance minutes, inbound, and outbound

Port or provision phone numbers

Local

Long distance

Toll-free

International

Third-party integrations supported

Local presence

International dialing

International toll-free

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