Sharpen Voice
Single telephone extension for lobbies, conference rooms, etc.
$5 USD
Requires a Sharpen Empower contract
Compare Features Compare FeaturesSharpen Connect
Unified communications app for everyone in the company.
$15 USD
Compare Features Compare Features
Sharpen Empower
Full contact center capabilities, focused on improving agent and customer experiences.
$109 USD
Based on a 2-year annual contract
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There are more complex and interesting problems to solve than pricing, so we put it on our website. Our straightforward, transparent model is built to help you make the right decision.
Compare FeaturesALL FEATURES, SOME FEATURES, NOT INCLUDED, ADDITIONAL COST
Features
Voice
Connect
Empower
Cloud-Native Platform
Multi-tenant microservices
14 global data regions in 40+ global data centers
Active/active and real-time replication
Continuous feature release with no downtime
AES 256-bit encryption of data at rest and in transit
Purpose-built by our internal development team
100% open REST API platform
[dot]CX – object-oriented programming language
Automatic lowest latency routing
IP-Phone supported
Web-phone supported
4.4 MOS Score – Highest possible call quality
Security & Compliance
Single Sign On (SSO) Supported
TLS v1.2 and AES 256-bit data encryption
HIPAA
PCI DSS Compliant
GDPR compliance
USA federal, state, and local telemarketing regulations
TCPA & DNC Compliant
Administrator Configuration
100% Web-based
Advanced security and policy management
Permissions-based access control
Instant global phone number provisioning
Latency monitoring tools
One-click simple configure of features
Unified Communications
Cloud-native IP PBX
Ring groups
Auto Attendant
Voicemail to email
Phone number provisioning
RespOrg services
Custom music on hold
Speed dial
Time and event based routing controls
Directory access
Web Fax
Fully integrated with contact center solution
SMS/MMS Capabilities
Softphone/webphone
Voicemail
Inbound/Outbound Calling
Internal Messages
Direct
Group
Project
Conference Calling
Screen Share
Video Chat
File Sharing
Task Manager
Financially Backed SLA’s
99.999% Platform uptime
“Status” page access
Development Tools
Web based developer portal for API’s
Advanced API log viewer
Webhook log viewer
Online documentation with code examples
Embedded API console
Access to [dot]CX
Support: Customer Care
24/7/365 US-based Support
Enterprise Service Level Agreements
Online submit and manage cases
Detailed release and feature notes
Subscribe to release alerts
Knowledge Base and Training Center
FAQs
Getting Started Guides
Detailed Product Guides
Client Experience
Stays with the Client through their entire journey
Well defined on-boarding process
Packaged deployment options
Key reports and dashboards built
“Train the trainer” resources
System Administration and Supervisor training
Preview release notes and future release dates
In house e-learning team
Established engagement process
Integrations
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Lightning
Desk.com
Zendesk
ServiceNow
Custom Database
Analytics & Insights
Dashboards
Reporting
Charts
Third-party data sources
SQL Query Access
Derived fields
Live/streaming analytics
Historical analytics
Trending analytics
Custom Agent Vues
Agent Experience Score
Speech analytics
Text analytics
Customer Journey analytics
Omni-Channel
Inbound calls
Outbound calls
Emails
Web chat
Video chat
Chatbots
Co-browse/Screen-share
SMS
MMS
Voicemail
Callback
Ticketing Cases
Web Fax
Internet of Things events
Task
Micro-Learning
Coaching/interaction review
Agent Desktop
Sharpen Omni
Sharpen University
Agent Experience Score
AgentVue dashboard
Web app
Desktop app
CTI with Third Party Databases
Softphone/Webphone Supported
Agent history
Customer history
On demand Caller ID
Disposition codes and notes fields
Configurable agent status
Configurable tabs
Wrap-up state
Templates
Scripts
PCI-compliant tools for processing payments
Supervisor Interface
Sharpen University
Agent Experience Score
Listen
Whisper
Barge-in
Agent desktop recording
Build & edit customizable dashboards
ACD
Conditional routing
Prioritized routing
Intelligent routing
One-click configuration
Inbound campaigns
Outbound campaigns*
Blended campaigns*
Sharpen Logic: IVR/IVA
Route all communication types
Drag & drop design interface
Self-service
Auto Attendant
Voice prompts
Channel-based routing
Skills-based routing
Overflow routing
3rd party/CRM based routing
Speech Recognition/Speech-enabled IVR
Integration with third-party databases
IVR journey and analytics
Intelligent Virtual Agent (IVA)
Business hours and holiday event scheduling
Sharpen University: WFO
Sharpen University
Voice recordings
Video recordings
Text-based recordings
Real-time transcription
Agent Desktop Recording
TLS v1.2 and AES 256-bit encryption
Cloud storage of recordings
Quality Management (QM)
Performance Management (PM)
Survey
Post-interaction surveys
Send surveys via
IVR/IVA
SMS
Sharpen Tables
Custom Data Models
Build globally replicated custom tables
Actions: Automated Robotic Processes
Build, configure and modify alerts
Alerts to SMS, Email, HTML5, Connect, and Slack
Manual, scheduled, and event-driven actions
Granular control over system events and actions
Access to live, historical, and third-party data sources
Cadence: Outbound Campaign Manager
TCPA-compliant
Automatic detection of landline or cellular number
Proactive customer care (PCC) module
Proactive outbound IVR campaigns
Automated outbound messaging system
Opt-ins and channel preferences
Campaign management tool included
One-click voicemail
Import campaign/call lists
Variable dialing retries
Simultaneous running campaigns
Blended campaigns
Local presence
Scheduled callback tool built-in
Step and channel level scripting
Outbound email, SMS, and voice
Unlimited campaigns
National DNC registry
Dialer
Manual
Click-to-Call
Preview
Power
Predictive
Telco
Domestic local minutes, inbound, and outbound
Domestic long distance minutes, inbound, and outbound
Port or Provision Phone Numbers
Local
Long Distance
Toll-free
International
3rd Party Integrations supported
International dialing
International toll-free
Bring your own telco