Pricing

Pricing

Simple pricing. Obvious ROI.
The power and customization you need to manage your agent experiences and customer satisfaction.
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Sharpen Connect

$25

(usd)

Help your agents connect with subject matter experts, supervisors, or anyone they need with Sharpen’s unified communications app. With Sharpen Connect, everyone can stay connected and informed.

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Sharpen Empower

$139

(usd)

Let your agents focus on helping customers instead of navigating clunky technology. Sharpen Empower gives them full contact center functionality and performance management for a better agent and customer experience.

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“The more of these things I get set up, the more I can’t live without them.”

Matt Benidt, Chief Experience OfficerSandia Area Federal Credit Union
acr_csat

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Center Data Analysis

We’ll analyze your contact center data and share insights you can act on to improve your operations (no strings attached).

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SharpenCX is loved by agents across the globe.

Feature Connect Empower
All Features All Features
Independent microservices for reliability All Features All Features
Distributed global architecture All Features All Features
Data replication for recovery All Features All Features
Continuous deployment of feature releases All Features All Features
Encryption of data in transit All Features All Features
Purpose-built by our internal development team All Features All Features
100% open REST API platform All Features All Features
Automatic lowest latency routing All Features All Features
IP phone support All Features All Features
Some Features All Features
Single sign-on (SSO) supported through Google, Microsoft* & Okta Some Features All Features
TLS v1.2 and AES 256-bit data encryption All Features All Features
Meets HIPAA standards All Features All Features
PCI DSS compliant tools Not Inlcuded All Features
Support for GDPR All Features All Features
SOC 2 Type 2 report available All Features All Features
All Features All Features
100% web-based administration All Features All Features
Advanced user permissioning All Features All Features
Instant domestic phone number provisioning Additional Cost Additional Cost
Global phone number provisioning Additional Cost Additional Cost
Toll-free number provisioning Additional Cost Additional Cost
Latency monitoring dashboards All Features All Features
One-click voicemail Not Included All Features
All Features All Features
Cloud-native IP PBX All Features All Features
Ring groups All Features All Features
Auto attendant All Features All Features
Voicemail to email All Features All Features
RespOrg services All Features All Features
Customizable music on hold All Features All Features
Speed dial All Features All Features
Time- and event-based routing controls All Features All Features
Company and personal directories All Features All Features
Web fax Additional Cost Additional Cost
Fully integrated with contact center solution All Features All Features
Softphone/webphone All Features All Features
Voicemail All Features All Features
Inbound/outbound calling All Features All Features
Conference bridge All Features All Features
All Features All Features
99.999% platform uptime All Features All Features
Status page access All Features All Features
All Features All Features
Web-based developer portal for API's All Features All Features
Advanced API log viewer All Features All Features
Webhook log viewer All Features All Features
Online documentation with code examples All Features All Features
Embedded API console All Features All Features
All Features All Features
24/7/365 US-based support All Features All Features
Enterprise service level agreements All Features All Features
Online support case management All Features All Features
Knowledgebase and online resource center All Features All Features
Frequently asked questions All Features All Features
Detailed product guides All Features All Features
Some Features All Features
Dedicated Client Success Manager through life of contract All Features All Features
Well-defined onboarding process All Features All Features
Packaged integration options All Features All Features
Key reports and dashboards included in implementation Not Included All Features
eLearning portal for training courses All Features All Features
"Train the trainer" resources All Features All Features
System administration and supervisor training All Features All Features
Established engagement process All Features All Features
Not Included Additional Cost
One-time implementation fee only Not Included Additional Cost
Salesforce Sales Cloud Not Included Additional Cost
Salesforce Service Cloud Not Included Additional Cost
Salesforce Lightning Not Included Additional Cost
Zendesk Not Included Additional Cost
ServiceNow Not Included Additional Cost
Custom databases Not Included Additional Cost
Some Features All Features
Dashboards Not Included All Features
Reporting Not Included All Features
Charts and graphs Not Included All Features
SQL query access Not Included All Features
Derived fields Not Included All Features
Live, historical and trending analytics Not Included All Features
Post-call transcription Not Included All Features
Keyword spotting Not Included All Features
Customer journey analytics Not Included Some Features
Not Included All Features
Inbound calls Not Included All Features
Outbound calls Not Included All Features
Email Not Included All Features
Web chat Not Included All Features
Keyword-based chat flow Not Included All Features
SMS/MMS Not Included All Features
Voicemail Not Included All Features
Callback/virtual hold Not Included All Features
Task Not Included All Features
Coaching/interaction review Not Included All Features
Not Included All Features
Sharpen Omnichannel Not Included All Features
Browser-based functionality Not Included All Features
CTI with third-party systems Not Included All Features
Configurable interface tabs Not Included All Features
Softphone/webphone Not Included All Features
Disposition codes and notes fields Not Included All Features
Configurable agent statuses Not Included All Features
Wrap-up state and time Not Included All Features
Templates and scripts Not Included All Features
PCI-compliant tools for processing payments Not Included Additional Cost
Not Included All Features
Listen to active calls Not Included Some Features
Q Vue dashboard Not Included All Features
Build and edit customizable dashboards Not Included All Features
Not Included All Features
Conditional routing Not Included All Features
Priority routing Not Included All Features
Data-dip routing with third-party CRM/database information Not Included Additional Cost
Not Included All Features
Route native communication types Not Included All Features
Drag and drop design interface Not Included All Features
Self-service Not Included Additional Cost
Auto-attendant Not Included All Features
Voice prompts Not Included All Features
Channel-based routing Not Included All Features
Skills-based routing Not Included All Features
Overflow routing Not Included All Features
Third-party database/CRM-based routing Not Included Additional Cost
Business hours and holiday event scheduling Not Included All Features
IVR journey and analytics Not Included All Features
Secure information collection options Not Included All Features
Not Included All Features
Call recording Not Included All Features
Screen recording Not Included Additional Cost
Digital interaction history (chat, email, SMS) Not Included Some Features
Post-call transcription Not Included Additional Cost
Quality management Not Included All Features
Scorecards Not Included All Features
Voice recording annotations Not Included All Features
Not Included All Features
Post-interaction surveys via SMS or email Not Included All Features
CSAT reporting Not Included All Features
Not Included All Features
Custom data models Not Included All Features
Build replicated custom tables Not Included All Features
Not Included All Features
Build, configure and modify alerts Not Included All Features
Alerts to SMS, email and Slack Not Included All Features
Manual, scheduled and event-driven actions Not Included All Features
Granular control over system events and actions Not Included All Features
Access to live, historical, and third-party data sources Not Included Some Features
Not Included All Features
Queued outbound messaging Not Included All Features
Campaign management tool Not Included All Features
Import campaign/call lists Not Included All Features
Simultaneous running campaigns Not Included All Features
Blended campaigns Not Included All Features
Local presence Not Included Additional Cost
Step and channel-level scripting Not Included All Features
Outbound email, SMS and voice Not Included All Features
Dialer Not Included All Features
Preview / manual Not Included All Features
Click-to-call Not Included Some Features
Not Included Additional Cost
Integration to Community WFM Not Included Additional Cost
Agent scheduling Not Included Additional Cost
Forecasting and planning Not Included Additional Cost
Intraday reporting Not Included Additional Cost
Adherence reporting and alerting Not Included Additional Cost
All Features All Features
Domestic local minutes, inbound and outbound All Features All Features
Domestic long distance minutes, inbound and outbound All Features All Features
Port or provision phone numbers Additional Cost Additional Cost
Local Additional Cost Additional Cost
Long distance Additional Cost Additional Cost
Toll-free Additional Cost Additional Cost
International Additional Cost Additional Cost
Third-party integrations supported Some Features Additional Cost
Local presence Additional Cost Additional Cost
International dialing Additional Cost Additional Cost
International toll-free Additional Cost Additional Cost
All Features
Some Features
Not Included
Additional Cost

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