Pricing
Simple pricing. All-in-one solution. The power and customization you need to manage your agent experiences and customer satisfaction.
CCaaS Foundations
$79
per license
Serve your voice customers quickly and efficiently from our agent friendly interface. You control your customers’ journey–no developers required.
Plan includes:
- User, queue, phone number and permissions management through our web-based admin portal
- Visual, drag-and-drop interface for designing your customer journey with Sharpen Logic
- Real-time dashboards and agent tracking through our QVue wallboards
- Data science templates and dashboards in Insights
OmniChannel Growth
$115
per license
Connect with your customers through voice, chat, email or SMS. Reporting and dashboards give you insights that matter to your business.
Plan includes CCaaS Foundations, plus:
- Chat, email, and SMS capabilities with omnichannel prioritization
- Customer satisfaction (CSAT) data collection via SMS or email
- Chatbot creation within Logic allowing customers to self-serve without needing to speak with an agent
OmniChannel Custom
$139
per license
Meet your customers where they are with customized, omni-channel AI automation. Own your outcomes with custom reports and dashboards.
Plan includes OmniChannel Growth, plus:
- Social media channels, tasks, and coaching interactions to your prioritized queue routing
- Coaching, performance management and scorecard tools to strengthen remote management
- Custom reports, custom dashboards, derived fields in Insights
- Custom Co-Pilot Bots and automations
“We don’t have partners ever come by and SHOW us ROI. They talk about it, but they never show us. This is really great.”