Sharpen Voice
Single telephone extension for lobbies, conference rooms, etc.
$5 USD
Requires a Sharpen Empower contract
Compare Features Compare FeaturesSharpen Connect
Unified communications app for everyone in the company.
$15 USD
Compare Features Compare Features
Sharpen Empower
Full contact center capabilities, focused on improving agent and customer experiences.
$109 USD
Based on a 2-year annual contract
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Why we show our pricing
There are more complex and interesting problems to solve than pricing, so we put it on our website. Our straightforward, transparent model is built to help you make the right decision.
Compare FeaturesALL FEATURES, SOME FEATURES, NOT INCLUDED, ADDITIONAL COST
Features
Voice
Connect
Empower
Cloud-Native Platform
Multi-tenant microservices
Distributed global architecture
Active and real-time replication
Continuous feature release with no downtime
AES 256-bit encryption of data at rest and in transit
Purpose-built by our internal development team
100% open REST API platform
.CX – object-oriented programming language
Automatic lowest latency routing
IP-phone supported
Webphone supported
Security and Compliance
Single sign-on (SSO) supported through Google, Microsoft & Okta
TLS v1.2 and AES 256-bit data encryption
HIPAA compliant
PCI DSS compliant tools
Supports GDPR standards
Administrator Configuration
100% web-based
Advanced security and policy management
Instant domestic phone number provisioning
Global phone number provisioning
Toll-free number provisioning
Latency monitoring tools
Simple configuration of features
Unified Communications
Cloud-native IP PBX
Ring groups
Auto Attendant
Voicemail to email
Phone number provisioning
RespOrg services
Customizable music on hold
Speed dial
Time- and event-based routing controls
Directory access
Web fax
Fully integrated with contact center solution
SMS/MMS capabilities
Softphone/webphone
Voicemail
Inbound/outbound calling
Internal messages
Direct
Group
Project
Conference bridge
File sharing
Task manager
Financially Backed SLA’s
99.999% platform uptime
Status page access
Development Tools
Web-based developer portal for API’s
Advanced API log viewer
Webhook log viewer
Online documentation with code examples
Embedded API console
Access to .CX
Support: Customer Care
24/7/365 US-based support
Enterprise service level agreements
Submit and manage cases online
Detailed release and feature notes
Subscribe to release alerts
Knowledgebase and online resource center
FAQs
Getting started guides
Detailed product guides
Client Experience
Dedicated Client Success Manager through life of contract
Well-defined onboarding process
Packaged deployment options
Key reports and dashboards built
“Train the trainer” resources
System administration and supervisor training
Established engagement process
Integrations
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Lightning
Zendesk
ServiceNow
Custom Database
Analytics and Insights
Dashboards
Reporting
Charts
Third-party data sources
SQL query access
Derived fields
Live analytics
Historical analytics
Trending analytics
Custom AgentVues
Agent Experience Score
Speech analytics
Text analytics
Customer journey analytics
Omnichannel
Inbound calls
Outbound calls
Emails
Web chat
Video chat
Chatbots
SMS/MMS
Voicemail
Callback/virtual hold
Ticketing Cases
Web Fax
Task
Learning
Coaching/interaction review
Agent Desktop
Sharpen Omni
Web app
Desktop app
CTI with third-party systems
Softphone/webphone supported
Agent history
Customer history
Selectable caller ID
Disposition codes and notes fields
Configurable agent status
Configurable tabs
Wrap-up state
Templates
Scripts
PCI-compliant tools for processing payments
Supervisor Interface
Agent Experience Score
Listen
Build and edit customizable dashboards
Q Vue dashboard
ACD
Conditional routing
Prioritized routing
Inbound campaigns
Outbound campaigns
Blended campaigns
Sharpen Logic: IVR/IVA
Route all communication types
Drag and drop design interface
Self-service
Auto attendant
Voice prompts
Channel-based routing
Skills-based routing
Overflow routing
Third-party/CRM-based routing
Integration with third-party databases
IVR journey and analytics
Business hours and holiday event scheduling
PCI and PII secure collection
Workforce Optimization (WFO)
Call recording
Screen recording
Digital interaction recording (chat, email, SMS)
Call transcription
Quality Management (QM)
Scorecards
Voice annotations
Performance Management (PM)
Survey
Post-interaction surveys
Send surveys via multiple channels
IVR/IVA
SMS
SharpenDB
Custom data models
Build replicated custom tables
Actions: Automated Robotic Processes
Build, configure, and modify alerts
Alerts to SMS, email, Connect, and Slack
Manual, scheduled, and event-driven actions
Granular control over system events and actions
Access to live, historical, and third-party data sources
Cadence: Outbound Campaign Manager
Proactive outbound IVR campaigns
Automated outbound messaging system
Campaign management tool
One-click voicemail
Import campaign/call lists
Simultaneous running campaigns
Blended campaigns
Local presence
Scheduled callback tool
Step- and channel-level scripting
Outbound email, SMS, and voice
Unlimited campaigns
Dialer
Manual
Click-to-call
Preview
Power
Agentless
Telco
Domestic local minutes, inbound, and outbound
Domestic long distance minutes, inbound, and outbound
Port or provision phone numbers
Local
Long distance
Toll-free
International
Third-party integrations supported
Local presence
International dialing
International toll-free