Contact Center Headset Icon

Contact Center

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Outbound Sales Graph Icon

Sales Acceleration

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Unified Communications

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Give customers and agents a seamless, easy experience.

Sharpen Q

Omni-channel made easy.

Give your customers more channels without giving your agents more headaches. With Sharpen, they can handle every interaction, from every channel in one streamlined interface.

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Salesforce Integration

Limitless Integrations.

Along with pre-built integrations with popular systems, our platform can be configured to integrate with any system.

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Reporting Graph

Robust reporting and analytics.

Multiple chart types, hundreds of pre-built field options and the ability to create countless custom fields provide powerful real-time and historical reports.

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Coaching Tools

Collaborative coaching.

Sharpen provides collaborative training tools that allow supervisors to offer consistent, effective feedback on recorded agent interactions.

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John Hunt, Senior Director of Operations at onPeak, shares the event housing company’s progressive philosophy on customer service and how Sharpen’s solution helped them along the path.

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See what's coming in the contact center market, and how Sharpen helps you prepare, in the 2017/2018 Cloud‑Based Contact Center Infrastructure Market Report.

Read the Report