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Webinar | Get Link

Moving Your Contact Center to the Cloud

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Performance Management as a Core Function of the Contact Center Platform

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Implementing a Secure Omnichannel Experience

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Achieving Omnichannel Nirvana

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How to Create a Ridiculously Good Member Experience

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Improving Contact Center Performance

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Managing a (Suddenly) Remote Contact Center

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Discovering the Secrets of Outcome Based Performance Management

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Digital Transformation in the Contact Center (1)

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Digital Transformation in the Contact Center (2)

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2020 — The Year of the Agent

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Building Great “What-if” Models

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Tools & Metrics to Help Manage a WFM Operation

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Four Reports You Can Get With Sharpen

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WFH Client Success: Radio Systems

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Drive ROI in Your Call Center

Customer Story | Get Link

WFH Client Success: Sandia Area Federal Credit Union

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WFH Client Success: Compass Insurance Agency

Customer Story | Get Link

WFH Client Success: Centricity

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WFH Client Success: Blackhawk Network

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Sharpen Dashboards

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Sharpen Coaching Tools

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A Brief Overview of Sharpen

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Helping Agents Improve CSAT

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An Overview of Sharpen’s Omnichannel

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A Look at Sharpen Insights

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How to Build a Call Center Report in Under Two Minutes

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Sharpen ROI Guarantee

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Agent-First + ROI

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Frictionless Change Management

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Sharpen’s High-Touch Support Teams

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Using Performance Management Data to Motivate Agent Behavior

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How Do Numbers Drive Behavior

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What Are Your Agents Doing While Working At Home

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Average Handle Time vs First Call Resolution

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Be Somebody Quote

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Attitude Quote

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If You Think Quote

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Don’t Ruin Quote

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Don’t Think

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You Get Quote

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Good Coaching Quote

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Make The Customer Quote

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Integrity Quote

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What You Do Quote

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Change Quote

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Make Sure Quote

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If I Am Quote

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Life Quote

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Look Quote

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People Quote

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If I Cannot Quote

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Kind Words Quote

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Live Quote

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Fear Quote

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Either You Quote

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Podcast | Details

Episode 1

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Episode 2

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Episode 3

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Episode 4

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Episode 5

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Episode 6

White Paper

Exposing the True Cost of Legacy Contact Center Software

White Paper

Performance Management and ROI at Sharpen

Guide

29 Key Takeaways

Ebook

7 Projects to Reduce Inefficiencies

Ebook

Agent Experience Score AXS

Guide

Business Impact Better AX

Guide || Ebook

Frost & Sullivan Buyers 2019 Guide

Ebook

Get Real About Coaching

Ebook

RFP-Template

Guide || Ebook

Frost & Sullivan Buyers 2020 Guide

Ebook

DTX Toolkit

Ebook

52 Questions to Ask Your Agents Over Coffee

Ebook

How To Build Customer Experience Strategies