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Webinar | Get Link

Moving Your Contact Center to the Cloud

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Performance Management as a Core Function of the Contact Center Platform

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Implementing a Secure Omnichannel Experience

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Achieving Omnichannel Nirvana

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How to Create a Ridiculously Good Member Experience

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Improving Contact Center Performance

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Managing a (Suddenly) Remote Contact Center

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Discovering the Secrets of Outcome Based Performance Management

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Digital Transformation in the Contact Center (1)

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Digital Transformation in the Contact Center (2)

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2020 — The Year of the Agent

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Building Great “What-if” Models

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Tools & Metrics to Help Manage a WFM Operation

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Four Reports You Can Get With Sharpen

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WFH Client Success: Radio Systems

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Drive ROI in Your Call Center

Customer Story | Get Link

WFH Client Success: Sandia Area Federal Credit Union

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WFH Client Success: Compass Insurance Agency

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WFH Client Success: Centricity

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WFH Client Success: Blackhawk Network

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High Touch Service

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Guaranteed ROI

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Sharpen Dashboards

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Sharpen Coaching Tools

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A Brief Overview of Sharpen

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Helping Agents Improve CSAT

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An Overview of Sharpen’s Omnichannel

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A Look at Sharpen Insights

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How to Build a Call Center Report in Under Two Minutes

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Sharpen ROI Guarantee

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Agent-First + ROI

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Frictionless Change Management

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Sharpen’s High-Touch Support Teams

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Using Performance Management Data to Motivate Agent Behavior

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How Do Numbers Drive Behavior

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What Are Your Agents Doing While Working At Home

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Average Handle Time vs First Call Resolution

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Podcast | Details

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Episode 2

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Episode 3

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Episode 4

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Episode 5

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Episode 6

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Episode 7

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Episode 8

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Episode 9

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Episode 10

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Episode 11

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Episode 12

Exposing the True Cost of Legacy Contact Center Software

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Exposing the True Cost of Legacy Contact Center Software

Performance Management and ROI at Sharpen

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Performance Management and ROI at Sharpen

29 Key Takeaways

Guide

29 Key Takeaways

7 Projects to Reduce Inefficiencies

Ebook

7 Projects to Reduce Inefficiencies

Agent Experience Score AXS

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Agent Experience Score AXS

Business Impact Better AX

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Business Impact Better AX

Frost & Sullivan 2019 Buyers Guide

Guide || Ebook

Frost & Sullivan 2019 Buyers Guide

Frost & Sullivan 2020 Buyers Guide

Guide || Ebook

Frost & Sullivan 2020 Buyers Guide

Get Real About Coaching

Ebook

Get Real About Coaching

RFP Template

Ebook

RFP-Template

DTX Toolkit

Ebook

DTX Toolkit

52 Questions to Ask Your Agents Over Coffee

Ebook

52 Questions to Ask Your Agents Over Coffee

How to Build Customer Experience Strategies

Ebook

How to Build Customer Experience Strategies

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Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).

See what Frost & Sullivan say about Sharpen in their Buyers Guide! And, get the trends they’re calling the most important forces impacting the market this year.

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