hero

Resource Center

Filter By Type
Show More
Filter By Topic
Show More
Filter By Type
Filter By Topic

Webinar | Get Link

Moving Your Contact Center to the Cloud

Webinar | Get Link

Performance Management as a Core Function of the Contact Center Platform

Webinar | Get Link

Implementing a Secure Omnichannel Experience

Webinar | Get Link

Achieving Omnichannel Nirvana

Webinar | Get Link

How to Create a Ridiculously Good Member Experience

Webinar | Get Link

Improving Contact Center Performance

Webinar | Get Link

Managing a (Suddenly) Remote Contact Center

Webinar | Get Link

Discovering the Secrets of Outcome Based Performance Management

Webinar | Get Link

Digital Transformation in the Contact Center (1)

Webinar | Get Link

Digital Transformation in the Contact Center (2)

Webinar | Get Link

2020 — The Year of the Agent

Webinar | Get Link

Building Great “What-if” Models

Webinar | Get Link

Tools & Metrics to Help Manage a WFM Operation

Webinar | Get Link

Four Reports You Can Get With Sharpen

Webinar | Get Link

WFH Client Success: Radio Systems

Webinar | Get Link

Drive ROI in Your Call Center

Customer Story | Get Link

WFH Client Success: Sandia Area Federal Credit Union

Customer Story | Get Link

WFH Client Success: Compass Insurance Agency

Customer Story | Get Link

WFH Client Success: Centricity

Customer Story | Get Link

WFH Client Success: Blackhawk Network

Video | Get Link

Sharpen Dashboards

Video | Get Link

Sharpen Coaching Tools

Video | Get Link

A Brief Overview of Sharpen

Video | Get Link

Helping Agents Improve CSAT

Video | Get Link

An Overview of Sharpen’s Omnichannel

Video | Get Link

A Look at Sharpen Insights

Video | Get Link

How to Build a Call Center Report in Under Two Minutes

Video | Get Link

Sharpen ROI Guarantee

White Paper

Exposing the True Cost of Legacy Contact Center Software

White Paper

Performance Management and ROI at Sharpen

Guide

29 Key Takeaways

Ebook

7 Projects to Reduce Inefficiencies

Ebook

Agent Experience Score AXS

Guide

Business Impact Better AX

Guide || Ebook

Frost & Sullivan Buyers 2019 Guide

Ebook

Get Real About Coaching

Ebook

RFP-Template

Guide || Ebook

Frost & Sullivan Buyers 2020 Guide

Ebook

DTX Toolkit

Ebook

52 Questions to Ask Your Agents Over Coffee

Ebook

How To Build Customer Experience Strategies