Sharpen receives Cloud Computing Excellence Award for cloud-native contact center platform that offers unique approach to improving the agent experience
INDIANAPOLIS, March 8, 2019 – Sharpen Technologies, developers of the agent-first omni-channel cloud contact center platform, has been named a winner of the 2018 Cloud Computing Excellence Award.
The 8th annual Excellence Award from Cloud Computing Magazine recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated services and solutions to market.
TMC’s Cloud Computing Magazine selected Sharpen based on the company’s cloud-native contact center platform that uniquely tackles decades-old issues of poor agent performance and attrition at the root of poor customer experiences.
“Sharpen was selected for our award based on its re-invention of contact center performance metrics and omni-channel functionality,” said Rich Tehrani, TMC’s CEO. “These unique features enable contact centers to empower their agents in entirely new ways while creating unbeatable customer experiences.”
Sharpen offers mid-size to large contact centers everything they need to tackle their digital transformation initiatives, including a first-of-its-kind Agent Experience Score. AXS adds an agent empowerment measure to traditional KPI’s, then uses a proprietary algorithm to aggregate scores. This gives managers a more meaningful view into performance, resulting in more effective training, happier agents and a better customer experience.
Sharpen has also redefined omni-channel by building it around communication types—voice, video, text, data—instead of traditional channels. This gives agents a more intuitive, unified desktop for greater productivity, and enables any new channel to be incorporated without pricey add-ons or re-programming.
Sharpen delivers these capabilities and more from a cloud-native platform offering financially-backed 99.999 percent uptime and a superior voice experience.
“We built our contact center platform natively in the cloud so we can offer customers a simplified, more flexible and less costly solution than vendors saddled by legacy technology,” said Kevin Schatz, Sharpen’s chief technology officer. “Add to that our unique focus on the agent experience and customers get an affordable, easy to use solution that finally addresses the root cause of poor customer service.”
For more information about Sharpen’s cloud contact center platform, visit https://sharpencx.com/agent-experience/.
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About Sharpen Technologies
Sharpen Technologies is a customer experience technology provider that offers a cloud-native, agent-first, omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen’s proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues while delivering financially backed 99.999 percent uptime. Sharpen was named among the 2018 Best Places to Work in Indiana by the Indiana Chamber of Commerce. The company is also a recipient of the 2018 Stevie American Business Awards and was named by Nemertes Research as a 2018 Top Rated Contact Center Solutions Provider. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.
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Sr. PR Account Executive