With Sharpen, you can ditch the spreadsheets. Our scorecard feature lets you score, record, and report on agent interactions within the platform.
Create the perfect scorecard.
Our scorecards are customizable and allow you to build different scorecards for each queue or team. You can write the questions, choose the format of the responses, and the weights of each question.
Provide your agents quick access to valuable feedback.
Once submitted, your agents get an email notification letting them know they have a scorecard to review. They can view the questions, the corresponding rating or notes, and the name of the supervisor who completed the scorecard.