Data Privacy & Security
Customer service built with security in mind
Optimize your CX without compromising security
You shouldn’t have to choose between security and performance. In fact, with customer satisfaction rates stuck at ~75%, you should be experimenting, and customizing your interaction journey based on what makes sense for your customers – without worrying about whether your data is safe. That’s why we built our platform with both security and compliance in mind. Get creative in your CX, optimize your interaction flows, and empower your agents while preserving trust and security.
Keep your data safe
The nature of your contact center is bidirectional. Information is moving both into and out of your platform through the cloud. To get creative in your customer’s interaction journey and build trust, you need built-in security, granular permissions and strong user authentication. And, it should be easy to understand and maintain. That’s why security is a top priority in product development and in our business.
Safely in the cloud
Sharpen’s security and compliance framework was designed in alignment with Cloud Security Alliance (CSA) best practices. Extensive security controls are inherently part of the platform, giving you peace of mind in the integrity and confidentiality of your data.
Securely innovate in your contact center
Your data security and privacy is your top priority – so it’s ours, too. Sharpen maintains an organizational Information Security Management System (ISMS) in accordance with NIST best practices. NIST is a non-regulatory government agency that creates technology, metrics, and standards to drive innovation for US-based companies in science & tech.
Rely on a partner
All Sharpen employees are trained annually on data privacy policies and best practices. And we perform an extensive compliance review and approval process before we license or use any third-party tools to make sure their values surrounding security keep your data safe.
See Compliance
Be confident in your PCI compliance
Any organization that handles financial transactions must be confident in their PCI compliance. Rest easy with PCI-compliant functionality for payments in the platform through Sharpen Payments. We’ve completed the self-assessment questionnaire for service providers and we have an attestation of compliance from a qualified third-party service assessor.
Your data is yours
You’re responsible for the ownership of the data, and it’ll remain in your ownership. Our data processing agreement and protection policy detail that we’ll be a responsible steward of your data. And, we’ll work with you to maintain compliance with your regulations.