Services & Support
Choose an Ongoing Partnership for Contact Center Success
Your goals are our goals
Your contact center platform is more than just a commodity, more than another tool for your agents to surf through. You need a partner who innovates and helps you strategically think through how to get obvious ROI from your contact center. You want a relationship that evolves as your business evolves. No matter what your goals are, SharpenCX is here to help you meet them.
Help when you need it
We know that adopting new technology is a big decision. From learning the functionality to developing new processes for your team, it takes time. Choosing an active partner to help you get up and running faster opens your capacity to manage your team while learning. Together, we can ensure that your agents have a smooth transition.
Training that doesn’t stop at implementation
A combination of self-guided eLearning courses, product guides and instructor-led sessions conducted virtually and in-person are available to your team. On-demand self-training and consulting is available, for free, whenever you need it. And you’ll get personalized training for new features and releases via monthly webinars.
Hands-on for the life of your contract
Your agents support your customers, and we support you. Solve your customers’ problems in ways that make the most sense for your team, instead of being constrained by the limits of legacy technologies. With SharpenCX, your developers have access to customization tools and your CSMs are available to help you create the solutions you need to align your processes for replicable satisfaction.
Getting you to Parity Plus
Our goal isn’t to help you do more of what you’re already doing. We want to help you do it better. Your project manager and CSM are a dedicated resource to help you customize your CX strategy at implementation, and refine it as you grow. Our team is here to answer questions, train and facilitate team-wide adoption. Together, we’ll align your processes around the needs of your call center.
“I love working with Sharpen. They bring a straightforward approach to a complex process. These guys are legit!”