Services & Support
An Ongoing Partnership for Contact Center Success
Acheive Your Goals
Your contact center platform is more than just a commodity, more than another tool for your agents to click through. You need a partner who innovates and helps you strategically think through how to get obvious ROI from your contact center. You want a relationship that evolves as your business evolves. No matter what your goals are, SharpenCX is here to help you meet them.
Help When You Need It
Adopting new technology is a big decision. From learning the functionality to developing new processes for your team, it takes time. Choosing an active partner to help you get up and running faster opens your capacity to manage your team while learning. Together, we can ensure that your agents have a smooth transition.
Training Beyond Implementation
A combination of self-guided eLearning courses, product guides and instructor-led sessions conducted virtually and in-person are available to your team. On-demand self-training and consulting is available, for free, whenever you need it.
Hands-on for the Life of Your Contract
Your agents support your customers, and we support you. With SharpenCX, solve your customers’ problems in ways that make the most sense for your team, instead of being constrained by the limits of legacy technologies. Your developers have access to customization tools and our CSMs are available to help you create the solutions you need to align your processes for success.
Getting you to Parity Plus
Our goal isn’t to help you do more of what you’re already doing. We want to help you do it better. Your project manager and CSM are a dedicated resource to help you customize your CX strategy at implementation, and refine it as you grow. Our team is here to answer questions, train and facilitate team-wide adoption. Together, we’ll align your processes around the needs of your call center.
“It’s been a great experience. For an organization that’s pretty small from an IT perspective, it’s nice to have a partner you can trust to open a support ticket and know they’re going to get back to you with a resolution and it’s going to be done in a timely manner.””