Sharpen Telco

Keep your vendor management under control by getting telco as a part of your contact center platform

Simplify your contact center tech stack

Eliminate technology and data silos by including telco services in your platform. Sharpen is a registered telco carrier, which consolidates the number of vendors you need to run a fully functional contact center. And, it lets your admins provision numbers in the system, in real-time, to avoid downtime.

telco usage graph

Reliability, resiliency & redundancy

A reliable, stable voice network is critical to your day-to-day operations. Redundant carriers are built into our outbound dialing, so if one fails, it’ll fall over to another without any disruptions. And, we have a full team of dedicated engineers monitoring telephony metrics, network load and capacity as part of our support services.

AWS Deployment Cycle

Continuous deployment cycles

On the back-end, our containerized microservices allow standardization, portability and reliability to the platform which let us roll out new improvements without any system downtime. And at the front-end, we use load balancers to ensure your traffic routes efficiency and redundantly between service instances, both domestically and internationally.

Network Scalability

Scalability and clarity

Hearing every word and delivering every text message immediately is all dependent on the quality of your underlying network. As such, we maintain several media points of presence (PoPs) around the world within available AWS regions. This gives you the lowest latency connections while using Sharpen.

telco usage graph

Seasonal configurations

Simplify your usage capacity planning with a platform that’s built to scale with you. If you have an expected spike in volume for seasonality or a special event, we’ll work with you to make sure the expected capacity is available to prevent any interruptions.

Telco Provision DID

Add and provision DID numbers

Add and provision direct inward dialing (DID) numbers inside the Sharpen Platform, too. Each user license includes one US DID, no matter where in the world your agents are located. And if you need more, they’re available.

Vendor Consolidation

Vendor consolidation

Eliminate technology and data silos by including telco services in your platform. Sharpen is a registered telco carrier, which consolidates the number of vendors you need to run a fully functional contact center. And, it lets your admins provision numbers in the system, in real-time, to avoid downtime.

Request A Personalized Demo of Sharpen

Fill out the form for a custom tour by a product specialist and see how you can gain 5-15% (or more) in agent efficiency improvements in 60 days – guaranteed.