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        Is Your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive

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Learning & Development

Boost Your Flexible Workforce in these Five Steps: Preparing your Contact Center for the Gig Economy
Learning & Development
Four Ways to Win Customer Loyalty: How Polywood Creates Quality Customer Experience through a Genuine Mission
Learning & Development
Making Personalization the Center of Your Customer Retention Strategy like Spotify
Learning & Development
Employee Training Templates for Your Contact Center
4 Employee Training Templates for a Powerful Contact Center
Learning & Development
3 steps for lasting equality in your call center
Taking Steps toward a Long-Lasting Culture of Inclusion and Equality in Your Call Center
Learning & Development
Improve your call center qa with these 4 coaching topics
4 Practical Coaching Methods to Improve Your Call Center QA
Learning & Development
Customer Service research shows you where service is failing
Customer Service Research Finds Trends to Shift Your Contact Center Priorities
Learning & Development
Dunder Mifflin Customer Service Scripts
Conversational Customer Service Scripts from Dunder Mifflin (+ Examples)
Learning & Development
Favorite quotes for coaching inspiration in your call center
20 of My Favorite Quotes for Coaching Inspiration in Your Call Center
Learning & Development
How to handle angry customers (Don't worry, the frustrations of broken images will fade away on their own)
3 Types of Angry Customers and How to Handle Them
Learning & Development
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  • Solution
    • Platform OverviewComplete CCaaS Platform
      • Left Column
        • Agent ExperienceModern Omnichannel UI
        • IntegrationsYour Data Where You Need It
      • Right Column
        • Customer ExperienceInbound & Outbound Convenience
        • Analytics & InsightsDrive Better Business Outcomes
  • Why SharpenCX
    • Services & Support
    • Client Stories
    • Pricing
  • About Us
    • Our Story
    • Leadership Team
    • Careers
    • Press/Media
  • Resources
    • Left Column
      • Blog
      • Podcast
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      • Events & Webinars
    • Right Column

      Featured Resource

      • Is Your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive

        Is Your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive

  • Partner
Watch a Demo
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Partner With Us
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  • Solution
    • Platform OverviewComplete CCaaS Platform
      • Left Column
        • Agent ExperienceModern Omnichannel UI
        • IntegrationsYour Data Where You Need It
      • Right Column
        • Customer ExperienceInbound & Outbound Convenience
        • Analytics & InsightsDrive Better Business Outcomes
  • Why SharpenCX
    • Services & Support
    • Client Stories
    • Pricing
  • About Us
    • Our Story
    • Leadership Team
    • Careers
    • Press/Media
  • Resources
    • Left Column
      • Blog
      • Podcast
      • Resource Library
      • Events & Webinars
    • Right Column

      Featured Resource

      • Is Your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive

        Is Your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive

  • Partner

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Sharpen Technologies Inc.
101 W Washington Street, Ste. 600E
Indianapolis, IN 46204
855.249.3357

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