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Learning & Development

Boost Your Flexible Workforce in these Five Steps: Preparing your Contact Center for the Gig Economy

Learning & Development

Four Ways to Win Customer Loyalty: How Polywood Creates Quality Customer Experience through a Genuine Mission

Learning & Development

Making Personalization the Center of Your Customer Retention Strategy like Spotify

Learning & Development

Employee Training Templates for Your Contact Center

4 Employee Training Templates for a Powerful Contact Center

Learning & Development

3 steps for lasting equality in your call center

Taking Steps toward a Long-Lasting Culture of Inclusion and Equality in Your Call Center

Learning & Development

Improve your call center qa with these 4 coaching topics

4 Practical Coaching Methods to Improve Your Call Center QA

Learning & Development

Customer Service research shows you where service is failing

Customer Service Research Finds Trends to Shift Your Contact Center Priorities

Learning & Development

Dunder Mifflin Customer Service Scripts

Conversational Customer Service Scripts from Dunder Mifflin (+ Examples)

Learning & Development

Favorite quotes for coaching inspiration in your call center

20 of My Favorite Quotes for Coaching Inspiration in Your Call Center

Learning & Development

How to handle angry customers (Don't worry, the frustrations of broken images will fade away on their own)

3 Types of Angry Customers and How to Handle Them

Learning & Development

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    - Agent ExperienceModern Omnichannel UI
    - IntegrationsYour Data Where You Need It
  - Right Column
    - Customer ExperienceInbound & Outbound Convenience
    - Analytics & InsightsDrive Better Business Outcomes
Why SharpenCX
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  Featured Resource
  Is Your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive
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- Platform OverviewComplete CCaaS Platform
  - Left Column
    - Agent ExperienceModern Omnichannel UI
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    - Customer ExperienceInbound & Outbound Convenience
    - Analytics & InsightsDrive Better Business Outcomes
Why SharpenCX
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- Right Column
  Featured Resource
  Is Your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive
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Sharpen Technologies Inc.
101 W Washington Street, Ste. 600E
Indianapolis, IN 46204
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