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Inbound Contact Center
Outbound Sales Dialer
Number Remediation
AI Voice Agents
Modern IVR
Messaging and SMS
Start with your core contact center. Add outbound dialing, IVR, AI Voice Agents, and SMS when you’re ready.
Financial services
Deliver secure, compliant customer conversations with intelligent IVR, AI voice agents, outbound dialing, and Pay-by-Phone for seamless service and payments.
Healthcare
Reduce call volumes and improve patient access with automated IVR, AI voice agents for appointment workflows, outbound reminders, and secure SMS messaging.
Retail & E-commerce
Support customers across every stage of the journey with inbound service, outbound sales dialing, AI voice agents, and SMS updates for orders and returns.
Education & Public Sector
Provide fast access to information with scalable inbound support, automated IVR routing, AI voice agents, outbound notifications, and SMS communication.
SMB
Give growing businesses enterprise-grade communications with inbound call handling, outbound sales dialing, automated IVR, SMS messaging, and secure Pay-by-Phone.
sharpen in ACtion
Sharpen's AI automates resolutions for your Customers
Sharpen AI handles these tasks automatically by connecting to the tools your business already uses.
Troubleshoot and Solve Customer Queries
Resolve customer issues instantly with AI-powered automation. SharpenCX helps teams reduce wait times, guide customers through common problems, and escalate complex issues when needed, improving both efficiency and customer satisfaction.
Qualify and Close Sales Leads
Capture and qualify leads automatically through AI voice agents and IVR. SharpenCX gathers key details, routes highintent prospects to the right team, and can trigger outbound follow-ups so sales teams can focus on closing deals.
Handle Balance Enquiries
Let customers check balances, account information, or payment status instantly through automated voice or SMS. SharpenCX securely retrieves data from your systems and delivers answers in seconds, reducing call volume for your support team.
Capture Payments Securely
Let customers complete payments during a call without exposing card details to agents. Secure Pay-by-Phone captures payment information automatically, helping teams stay PCI compliant while reducing handle time.
CONTACT CENTER Platform
Fix the contact center problems slowing your team down.
Whether you’re dealing with long hold times, scaling outbound sales, or deflecting calls with AI, SharpenCX gives you the tools to fix it without replacing your entire stack.
Run a smarter contact center
Stabilize queues, reduce handle time, and give agents a clean desktop with AI assistance that surfaces answers, summarizes calls, and helps resolve issues faster.
Scale outbound sales outreach
Launch high-volume outbound campaigns with predictive dialing, automated workflows, and number remediation to protect caller reputation and improve answer rates.
Automate call routing
Route customers to the right team automatically using intelligent IVR, skills-based routing, and dynamic call flows.
Deflect volume with AI Voice Agents
Handle customer requests automatically with conversational AI that answers questions, gathers information, and resolves common requests without agent involvement.
Send automated SMS campaigns
Reach customers instantly with automated SMS notifications, reminders, and follow-ups triggered by events, workflows, or customer actions.
See sharpen CX in ACtion
One powerful platform underneath every module.
Use shared Sharpen CX capabilities to orchestrate journeys and measure performance across every channel.
Omnichannel
Connect voice, SMS, and chat in one flow so customers never have to repeat themselves.
Logic +
Design and update routing and automations with a no-code builder your ops team can own.
AI Sidekick
Give human agents an AI copilot for live suggestions and summaries inside the same desktop.
Insights
Sharpen’s reporting include conversational AI – Get to decisions quickly.
Rapid Deployment
Fits into your stack quickly without a rebuild.
Sharpen can work standalone or on top of your current solution.
Deploy with your current solution
Sharpen can layer on top of your existing contact center tools to add modern capabilities like AI voice agents, SMS, secure pay-by-phone, and outbound dialing without replacing your current systems.
Run Standalone
Use Sharpen as a complete cloud contact center platform with inbound voice, IVR, outbound dialer, messaging, and AI automation built in so your team can manage every interaction in one place.
Ready to Integrate
Sharpen connects easily with the tools you already rely on, including CRMs, payment systems, and business applications, so agents can access the right information and complete tasks without switching platforms.
