Sharpen brings inbound calls, outbound campaigns, live chat, SMS, IVR, and AI automation into one workspace. Agents get full customer context the moment a conversation starts. Supervisors see everything in real time. No stitched-together tools. No hidden costs.
Sharpen has enabled us to increase our year over year performance for two years in a row. The plethora of tools availble has made managing our center more efficient, productive, and positive.
Mary Ann
Supervisor, Agent Recruitment
A high-level look at the core tools inside Sharpen’s contact center software.
One screen for every interaction. SharpenQ surfaces full customer history, CRM screen-pops, performance tiles, and in-queue coaching notes the instant a conversation connects.
While agents handle the conversation, Sharpen's AI surfaces suggested replies, next-best-action guidance, knowledge base articles, and an auto-generated call summary
Sharpen AI handles routine requests 24/7 — support, payments, bookings, and more — and escalates to humans when it matters.
Sharpen AI agents speak with natural cadence and tone — adapting to each caller's emotion in real time, so every interaction feels personal.
Deploy conversational AI that handles inbound calls, gathers context, and resolves common requests without an agent. Natural language understanding adapts to each caller in real time. When it can't resolve, it hands off with full context.
Reporting that leads the industry – Powered by Sharpen Insights. Custom dashboards, drag-and-drop report tiles and AI powered chat brings data to you.
Real-time visibility across every agent, queue, and channel — so supervisors can coach, route, and act without ever leaving their dashboard.
Talk to a specialist and see the full platform built around your team — not the other way around.
