The world's leading mid-market AI-powered CCaaS solution
Fuel agent success and maximize productivity
At Sharpen, we believe in the immense potential of your contact center agents. Our platform is designed with intuitive interfaces and insightful processes, providing agents with comprehensive customer context and insights.
This empowers your agents to be more engaged, productive, and valuable, transforming each interaction into an opportunity for exceptional customer service.
Boost CX with AI that makes sense
Supercharge your contact center with practical AI solutions that actually work. Reduce handle times, boost agent satisfaction, and gain real-time insights – all while keeping humans in control. Affordable, scalable, and easy to use from day one.
Ditch the AI hype and get real results with Sharpen’s Usable AI.
Streamline and supercharge contact center operations
Experience the ease of transforming your omnichannel contact center operations. Our cloud-native platform is built for agility and simplicity, enabling you to modernize your contact center swiftly with clicks—not code.
Our easy-to-use contact center automation tools streamline your operations, reducing your reliance on technical resources and accelerating your path to modern customer service.
Perfect every customer interaction
Every customer connection is an opportunity to excel. Our platform ensures a seamless and secure customer experience across every touchpoint.
Deliver superior customer experiences through AI-supported contact center software and automated workflows. From the first call to the final resolution, we make every interaction count, building trust and satisfaction with each customer journey.
Own your outcomes with actionable, real-time insights
Drive your contact center’s success with actionable insights delivered in real-time. Our advanced analytics empower you to understand and improve your contact center metrics, effectively driving down the total cost of ownership (TCO) and boosting your return on investment (ROI).
Make informed decisions and stay ahead with the power of data at your fingertips.
Unwavering Reliability
Our 99.999% financially backed uptime ensures you can always count on Sharpen. And with a 24/7 commitment to security with an award-winning and US-based customer support team, you can depend on us to exceed your expectations.
Client Testimonial
“The beauty of Sharpen is that it gives us a single, easy-to-use system for flexibly monitoring, scoring, and coaching agents. The platform’s use of analytics aggregates all this data to give us insights based on what’s uniquely important to us. And this functionality is included. Those are typically expensive add-on features with other vendors.”