Build IVR your way. Deploy it in minutes
A low-code, drag-and-drop flow builder for developers and non-technical teams alike. Backed by enterprise VXML and conversational AI.
HEAR FROM OUR CUSTOMERS
Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.
Mark
Sr. Director of Technical Support
We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference
Stephanie
VP Customer Experience
Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations
Pete
Integration Manager
The fastest way to deploy your IVR.
Build from a blank canvas or jumpstart with 37+ pre-built templates — no code required.
NO CODE REQUIRED
Deploy IVR the easy way
Drag-and-drop flow builder with full VXML 2.1 output. Build on Sharpen or bring your existing DEV scripts.
Powered by NLU
Smart routing that never drops a call
CCXML handles conferences, blind and supervised transfers, parallel call legs, and skills-based queuing. Sharpen IVR escalates to humans when it matters.
Always on
Add in Conversational Agents
Complete with Intent detection, entity extraction, and free-form utterances
PCI Compliant
Built in Payment Capture
DTMF tone masking keeps you out of PCI scope and secure card capture with a full audit trail
Everything your IVR needs to route and resolve
Meet with Sharpen
Ready to learn more about Plum IVR ?
Plum IVR routes calls smarter, cuts wait times, and frees your agents to focus on conversations that matter. Book time with our team and get answers specific to your contact center.
