The Agent-First Contact Center Software
See at least 5-15% ROI in 60 days with Sharpen or get your money back.
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Prioritize agents
Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.
Improve experiences
Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.
Hit goals together
Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.
Prioritize agents
Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.
Learn MoreImprove experiences
Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.
Learn MoreHit goals together
Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.
Learn MoreThe world’s most innovative companies trust Sharpen
These two things don’t usually go together – to have savings for the company and employee happiness in this way, and that’s huge.
Pedro Reyes, Director of Customer Service Operations
We diverted 2100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume on Monday. That would have sunk us. I’d like to point a lot of that success to Sharpen.
Tyler Dye, Manager, Global Support Operations
From a performance-based perspective, we can tell you exactly how you fall and where you fall on things like call times and email handling or customer satisfaction. And those who want to work in a performance-driven organization value that feedback.
Matt Benidt, Chief Experience Officer
“We don’t have partners ever come by and SHOW us the ROI. They’ll talk about it, but they never show us. This is really great.”
Becky Gargis, Director of Customer Care
Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).
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