The Agent-First Contact Center Software
Improve your contact center’s efficiency by at least 5-15% in 60 days (or get your money back)
Request DemoFind Out How
Agent experience
Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.
Customer experience
Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.
High-Touch partnership
Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.
Agent experience
Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.
Agent ExperienceCustomer experience
Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.
Customer ExperienceHigh-Touch partnership
Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.
High TouchThe world’s most innovative companies trust Sharpen
These two things don’t usually go together – to have savings for the company and employee happiness in this way, and that’s huge.
Pedro Reyes, Director of Customer Service Operations
We diverted 2100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume on Monday. That would have sunk us. I’d like to point a lot of that success to Sharpen.
Tyler Dye, Manager, Global Support Operations
From a performance-based perspective, we can tell you exactly how you fall and where you fall on things like call times and email handling or customer satisfaction. And those who want to work in a performance-driven organization value that feedback.
Matt Benidt, Chief Experience Officer
“We don’t have partners ever come by and SHOW us the ROI. They’ll talk about it, but they never show us. This is really great.”
Becky Gargis, Director of Customer Care
Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).
See what Frost & Sullivan say about Sharpen in their Buyers Guide! And, get the trends they’re calling the most important forces impacting the market this year.
Get The Buyers Guide