Better customer experience starts with better agent experience.

Built using advanced cloud-native architecture, Sharpen’s contact center platform is a configurable solution that provides leadership, operations and IT the tools and data they need to fully support their frontline customer service teams.

The result? Happier, more effective agents, free from distractions, who can focus on what matters most – your customers.

See Better Omni-Channel in Action
Learn More
Agent Experience Score
Agent Experience Score: The New Contact Center KPI
Learn More
Big Data Analytics on Your Terms
Learn More

Why Better Agent Experience Matters

Learn More
Driving millions of customer service interactions for companies around the world each day.
Learn More About Sharpen

Success, By the Numbers

The world’s largest manufacturer of child saftey products is finding real ROI, fast using Sharpen.

Improved the average inquiry handle time by


Improved First Contact Resolution by


8 Month Gain in ROI


The future of customer service is here. Are you ready?

The Omni-Channel Contact Center

Learn why omni-channel improves customer satisfaction.


See what's coming in the contact center market, and how Sharpen helps you prepare, in the 2017/2018 Cloud‑Based Contact Center Infrastructure Market Report.

Read the Report