Better customer experience starts with better agent experience.
Built using advanced cloud-native architecture, Sharpen’s contact center platform is a configurable solution that provides leadership, operations and IT the tools and data they need to fully support their frontline customer service teams.
The result? Happier, more effective agents, free from distractions, who can focus on what matters most – your customers.
Driving millions of customer service interactions for companies around the world each day.
Success, By the Numbers
The world’s largest manufacturer of child saftey products is finding real ROI, fast using Sharpen.
Improved the average inquiry handle time by
60%
Improved First Contact Resolution by
32%
8 Month Gain in ROI
32%
The future of customer service is here. Are you ready?
See what's coming in the contact center market, and how Sharpen helps you prepare, in the 2017/2018 Cloud‑Based Contact Center Infrastructure Market Report.
Read the Report