Better customer service starts here.

Built using advanced cloud-native architecture, Sharpen’s contact center platform is a configurable solution that provides leadership, operations and IT the tools and data they need to fully support their frontline customer service teams.

The result? Happier, more effective agents, free from distractions, who can focus on what matters most – your customers.

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Contact Center

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Sales Acceleration

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Unified Communications

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A platform designed to make everyone’s job easier.

Built with the agent in mind, our platform leverages innovative technology to eliminate common barriers faced by contact centers and their agents. From advanced reporting to integrations, every bit of code and functionality we add to our platform is focused on improving agent effectiveness and streamlining operations.

IT Video

A Better Contact Center Platform

Microservices architecture, secure communications, and configurability. See how our platform is easily maintained by IT, reduces overhead costs, and allows operations to scale quickly.

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An Agent-First Approach to Customer Service

Omni-channel, easy-to-use agent interface, and powerful reporting. See why a platform that puts the agent first benefits operations, IT, productivity, morale and improves customer service.

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Live Platform Stats

Total Calls

Total Call Minutes
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Latency (ms)

Driving millions of customer service interactions for companies around the world each day.
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The future of customer service is here. Are you ready?

Enterprise Connect 2018

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See what's coming in the contact center market, and how Sharpen helps you prepare, in the 2017/2018 Cloud‑Based Contact Center Infrastructure Market Report.

Read the Report