Better customer experience starts with better agent experience.

Built using advanced cloud-native architecture, Sharpen’s contact center platform is a configurable solution that provides leadership, operations and IT the tools and data they need to fully support their frontline customer service teams.

The result? Happier, more effective agents, free from distractions, who can focus on what matters most – your customers.

Omni-channel
See Better Omni-Channel in Action
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Agent Experience Score
Agent Experience Score: The New Contact Center KPI
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Insights
Big Data Analytics on Your Terms
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Why Better Agent Experience Matters

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Driving millions of customer service interactions for companies around the world each day.
Learn More About Sharpen

Success, By the Numbers

The world’s largest manufacturer of child saftey products is finding real ROI, fast using Sharpen.

Improved the average inquiry handle time by

60%

Improved First Contact Resolution by

32%

8 Month Gain in ROI

32%

The future of customer service is here. Are you ready?

The Omni-Channel Contact Center

Learn why omni-channel improves customer satisfaction.

Download

Free Webinar

Fulfilling the Promise of Agent Empowerment

Thursday, August 2, 1:00 pm Eastern

Speaker

Blair Pleasant

President and Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies (now BCStrategies)

Register Today