• Sharpen your sales outreach
  • Solve customers requests with AI Voice Agents
  • Take payments over the phone 24/7
  • Direct your customers to the right support
  • Dial outbound at scale
  • Supercharge your support agents

Sharpen your sales outreach

Solve customers requests with AI Voice Agents

Take payments over the phone 24/7

Direct your customers to the right support

Dial outbound at scale

Supercharge your support agents

Sharpen CX is a modular customer contact center platform for voice, messaging, and AI.
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Build your contact center stack your way.

Inbound
Contact Center

Number Remediation

AI Voice
Agents

Outbound Sales Dialer

Modern
IVR

Messaging
and SMS

Start with your core contact center. Add outbound dialing, IVR, AI Voice Agents, and SMS when you’re
ready.

INDUSTRIES

Where your industry’s conversations happen.

Explore the CX Platform

Financial services

Deliver secure, compliant customer conversations with intelligent IVR, AI voice agents, outbound dialing, and Pay-by-Phone for seamless service and payments.

Reduce call volumes and improve patient access with automated IVR, AI voice agents for appointment workflows, outbound reminders, and secure SMS messaging.

Support customers across every stage of the journey with inbound service, outbound sales dialing, AI voice agents, and SMS updates for orders and returns.

Provide fast access to information with scalable inbound support, automated IVR routing, AI voice agents, outbound notifications, and SMS communication.

Give growing businesses enterprise-grade communications with inbound call handling, outbound sales dialing, automated IVR, SMS messaging, and secure Pay-by-Phone.
Explore the CX Platform
Sharpen in Action

🪄 Sharpen's AI automates resolutions for your Customers

Sharpen AI handles these tasks automatically by connecting to the tools your business already uses.

Troubleshoot and Solve Customer queries

Resolve customer issues instantly with AI-powered automation. SharpenCX helps teams reduce wait times, guide customers through common problems, and escalate complex issues when needed, improving both efficiency and customer satisfaction.

Qualify and Close Sales Leads

Capture and qualify leads automatically through AI voice agents and IVR. SharpenCX gathers key details, routes highintent prospects to the right team, and can trigger outbound follow-ups so sales teams can focus on closing deals.

Handle Balance Enquiries

Let customers check balances, account information, or payment status instantly through automated voice or SMS. SharpenCX securely retrieves data from your systems and delivers answers in seconds, reducing call volume for your support team.

Capture Payments Securely

Let customers complete payments during a call without exposing card details to agents. Secure Pay-by-Phone captures payment information automatically, helping teams stay PCI compliant while reducing handle time.

Check Plan Eligibility

Allow customers to check overage, plan details, or account eligibility automatically through IVR, AI voice agents, or SMS. Customers get instant answers while your team focuses on higher-value conversations.

Schedule and Rebook Appointments

Automate appointment scheduling, confirmations, and rescheduling through voice or SMS. AI agents handle routine requests instantly, reducing call volumes and making it easier for customers to manage their time.

CONTACT CENTER Platform

Fix the contact center problems slowing your team down.

Whether you’re dealing with long hold times, scaling outbound sales, or deflecting calls with AI, SharpenCX gives you the tools to fix it without replacing your entire stack.

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Run a smarter contact center

Stabilize queues, reduce handle time, and give agents a clean desktop with AI assistance that surfaces answers, summarizes calls, and helps resolve issues faster.

Launch high-volume outbound campaigns with predictive dialing, automated workflows, and number remediation to protect caller reputation and improve answer rates.

Route customers to the right team automatically using intelligent IVR, skills-based routing, and dynamic call flows.

Handle customer requests automatically with conversational AI that answers questions, gathers information, and resolves common requests without agent involvement.

Reach customers instantly with automated SMS notifications, reminders, and follow-ups triggered by events, workflows, or customer actions.

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See sharpen CX in ACtion

One powerful platform underneath every module.

Use shared Sharpen CX capabilities to orchestrate journeys and measure performance across every channel.

Omnichannel

Connect voice, SMS, and chat in one flow so customers never have to repeat themselves.

Logic +

Design and update routing and automations with a
no-code builder your ops team can own.

AI Sidekick

Give human agents an AI copilot for live suggestions and summaries inside the same desktop.

Insights

Sharpen’s reporting include conversational AI – Get to decisions quickly.

Rapid Deployment

Fits into your stack quickly without a rebuild.

Sharpen can work standalone or on top of your current solution.

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Deploy with your current solution

Sharpen can layer on top of your existing contact center tools to add modern capabilities like AI voice agents, SMS, secure pay-by-phone, and outbound dialing without replacing your current systems.

Use Sharpen as a complete cloud contact center platform with inbound voice, IVR, outbound dialer, messaging, and AI automation built in so your team can manage every interaction in one place.

Sharpen connects easily with the tools you already rely on, including CRMs, payment systems, and business applications, so agents can access the right information and complete tasks without switching platforms.

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Ready to sharpen your customer experience?

Tell us what you’re trying to fix and we’ll show you how Sharpen helps reduce wait times, increase CSAT, and automate customer interactions.

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