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Agent Experience
Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.
Customer Experience
Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.
High-Touch Partnership
Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.
Agent Experience
Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.
Agent ExperienceCustomer Experience
Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.
Customer ExperienceHigh-Touch Partnership
Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.
High TouchThe world’s most innovative companies trust Sharpen
“These two things don’t usually go together – to have savings for the company and employee happiness in this way, and that’s huge.”
Pedro Reyes, Director of Customer Service Operations
“Couple ACR and CSAT and you suddenly have a complete view of your entire customer experience and also how your employees are performing.”
Aaron Feinberg, VP of Operations
See the customer story.
“When I see things come together and work how they should without me, it’s a deep breath of relief and I think ‘oh that’s glorious.”
Dave Ferris, IT Systems Administrator
“We don’t have partners ever come by and SHOW us the ROI. They’ll talk about it, but they never show us. This is really great.”
Becky Gargis, Director of Customer Care
See the customer story.
Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).
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