The AI Contact Center for an Anywhere Workforce
Call center software that delivers engaging agent and customer experiences. Anywhere, anytime.
Implement With Ease
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time.
Data, Dashboards, Analytics, Your Way
Measure and record service interactions the same way on every channel. We’re built for custom data reporting and analytics, measuring your ROI from day one.
Support Your Agents’ Growth and Retention
Foster agent engagement and agent development with timely, data-driven self-coaching and built in performance management.
Intelligently Connect Your Favorite Applications
Integrate with your existing communication, productivity, and workflow applications. Low code / no-code interface makes data easy to query, export and automate.
AI and Configuration with Clicks – Not Code
Deliver superior customer experiences through AI-supported decision-making and automated workflows.
Gain efficiencies and insights across your organization with our modern interface. We scale quickly to meet spikes in demand – which means you can too.
Couple ACR and CSAT and you suddenly have a complete view of your entire customer experience and also how your employees are performing.
Centricity, VP of Operations
We diverted 2,100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume – that would have sunk us. I’d like to point a lot of that success to Sharpen.
Instructure, Global Operations Manager
These two things don’t usually go together - to have savings for the company and employee happiness in this way, and that’s huge.
Blackhawk Network, Customer Service Operations
Everything You Need to Sell CCaaS
Join our network of experts transforming the future of call center technology. Bring SharpenCX into your deal, and transform the way your clients interact with their customers. They’ll be empowered using tools designed with their success in mind.
Bring Your Customer Data Together
SharpenCX’s open API and world-class security allow you to link all of your customer interactions in one place, keeping your data secure and available just to you.
Deploy off-the-shelf integrations with common platforms, or engage our team and build your own.