These two things don’t usually go together – to have savings for the company and employee happiness in this way, and that’s huge.
Pedro Reyes, Director of Customer Service Operations
We diverted 2100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume on Monday. That would have sunk us. I’d like to point a lot of that success to Sharpen.
Tyler Dye, Manager, Global Support Operations
From a performance-based perspective, we can tell you exactly how you fall and where you fall on things like call times and email handling or customer satisfaction. And those who want to work in a performance-driven organization value that feedback.
Matt Benidt, Chief Experience Officer
“We don’t have partners ever come by and SHOW us the ROI. They’ll talk about it, but they never show us. This is really great.”
Becky Gargis, Director of Customer Care