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INBOUND
Run a unified call center for calls, messaging, and AI
One platform for every inbound interaction — voice, chat, and AI-assisted resolutions.
CUSTOMER SERVICE PLATFORM
One powerful platform underneath every module.
Use shared Sharpen CX capabilities to orchestrate journeys and measure performance across every channel.
Omnichannel
Connect voice, SMS, and chat in one flow so customers never have to repeat themselves.
Logic +
Design and update routing and automations with a no-code builder your ops team can own.
AI Sidekick
Give human agents an AI copilot for live suggestions and summaries inside the same desktop.
Insights
Sharpen’s reporting include conversational AI – Get to decisions quickly.
Sharpen AI
Sharpen’s AI automates resolutions for your customers.
Sharpen AI handles these tasks automatically by connecting to the tools your business already uses.
Less busywork. More meaningful conversations.
Troubleshoot and solve customer queries
Resolve customer issues instantly with AI-powered automation. SharpenCX helps teams reduce wait times, guide customers through common problems, and escalate complex issues when needed, improving both efficiency and customer satisfaction.
Qualify and close
sales leads
sales leads
Capture and qualify leads automatically through AI voice agents and IVR. SharpenCX gathers key details, routes high-intent prospects to the right team, and can trigger outbound follow-ups so sales teams can focus on closing deals.
Handle balance
enquiries
enquiries
Let customers check balances, account information, or payment status instantly through automated voice or SMS. SharpenCX securely retrieves data from your systems and delivers answers in seconds, reducing call volume for your support team.
Industries
Where your industry’s conversations happen.
Financial Services
Support agents and advisors with smarter, compliant conversations.
Healthcare
Improve patient access with faster routing and automated reminders.
Education & Public Sector
Handle admissions, aid, and community inquiries on a flexible platform.
SMB
Get enterprise-grade CX tools sized for your team and budget.
Retail & E-commerce
Keep orders, returns, and support moving without burning out your team.
CONTACT CENTER Platform
Solve the CX problems on your desk right now.
Whether you’re dealing with long hold times, scaling outbound sales, or deflecting calls with AI, SharpenCX gives you the tools to fix it without replacing your entire stack.
Run a smarter contact center
Stabilize queues, reduce handle time, and give agents a clean desktop with AI assistance that surfaces answers, summarizes calls, and helps resolve issues faster.
Scale outbound sales outreach
Launch high-volume outbound campaigns with predictive dialing, automated workflows, and number remediation to protect caller reputation and improve answer rates.
Automate call routing
Route customers to the right team automatically using intelligent IVR, skills-based routing, and dynamic call flows.
Deflect volume with AI Voice Agents
Handle customer requests automatically with conversational AI that answers questions, gathers information, and resolves common requests without agent involvement.
Send automated SMS campaigns
Reach customers instantly with automated SMS notifications, reminders, and follow-ups triggered by events, workflows, or customer actions.
