Better customer experience starts with better agent experience.

Built using advanced cloud-native architecture, Sharpen’s contact center platform is a configurable solution that provides leadership, operations and IT the tools and data they need to fully support their frontline customer service teams.

The result? Happier, more effective agents, free from distractions, who can focus on what matters most – your customers.

Omni-channel
See Better Omni-Channel in Action
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Agent Experience Score
Agent Experience Score: The New Contact Center KPI
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Insights
Big Data Analytics on Your Terms
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Sharpen: The Best CCaaS Platform You Haven’t Heard Of (Yet).

See what Frost & Sullivan say about Sharpen in their Buyers Guide! And, get the trends they’re calling the most important forces impacting the market this year.

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Driving millions of customer service interactions for companies around the world each day.
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Success, By the Numbers

The world’s largest manufacturer of child safety products is finding real ROI, fast using Sharpen.

Improved the average inquiry handle time by

60%

Improved First Contact Resolution by

32%

8 Month Gain in ROI

32%

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Business Communications as a Service is Transforming Your Enterprise

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