Better customer experience starts with better agent experience.

Built using advanced cloud-native architecture, Sharpen’s contact center platform is a configurable solution that provides leadership, operations and IT the tools and data they need to fully support their frontline customer service teams.

The result? Happier, more effective agents, free from distractions, who can focus on what matters most – your customers.

See Better Omni-Channel in Action
Learn More
Agent Experience Score
Agent Experience Score: The New Contact Center KPI
Learn More
Big Data Analytics on Your Terms
Learn More

Why Better Agent Experience Matters

Learn More
DMG Report 2017-2018

Will Contact Center and CRM technology merge in the next five years?

Download the report from DMG to get insight on the big changes that are shaping the cloud-based contact center market.

Get the report
Driving millions of customer service interactions for companies around the world each day.
Learn More About Sharpen

Success, By the Numbers

The world’s largest manufacturer of child safety products is finding real ROI, fast using Sharpen.

Improved the average inquiry handle time by


Improved First Contact Resolution by


8 Month Gain in ROI


People who liked this also liked:

What features are you missing by partnering with 8x8, Five9, Genesys, NICE InContact, or Serenova?

See how we stack up

Business Communications as a Service is Transforming Your Enterprise

Learn more about Sharpen

Is your contact center focused on people or process?

Talk to Sales