Own Your Outcomes
Take control with contact center software that transforms your data into strategic action.
Using AI-supported decision-making and automated workflows, our platform routes and records customer interactions across every channel creating better agent and customer experiences.
Customize Data & Reporting for Your Business
Easily create your own reports, metrics and dashboards so that you can measure what matters to your business and take action on that data.
Implement With Ease
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time.
Support Your Agents’ Growth & Retention
Empower your agents with built-in performance management tools and timely, data-driven self-coaching.
Integrate Your Favorite Applications
Integrate with your existing communication, productivity, and workflow applications. Our low code / no-code interface makes data easy to query, export, and automate.
AI & Configuration with Clicks – Not Code
Deliver superior customer experiences through AI-supported decision-making and automated workflows.
All-in-one, native CCaaS/UCaaS/Telco
Simplify your tech stack and support all your organizational needs for business users and agents.
I had my reservations – telephony projects are the ones where you tend to run into hiccups. But overall it was a smooth process. Sharpen delivered on everything they promised.
Your Health Idaho, CIO
Couple ACR and CSAT and you suddenly have a complete view of your entire customer experience and also how your employees are performing.
Centricity, VP of Operations
We diverted 2,100 calls on Monday with customer-specific IVRs, which would have been about a third of our total volume – that would have sunk us. I’d like to point a lot of that success to Sharpen.
Instructure, Global Operations Manager
These two things don’t usually go together - to have savings for the company and employee happiness in this way, and that’s huge.
Blackhawk Network, Customer Service Operations
Everything You Need to Sell CCaaS
Join our network of experts transforming the future of call center technology. Bring SharpenCX into your deal, and transform the way your clients interact with their customers. They’ll be empowered using tools designed with their success in mind.
Bring Your Customer Data Together
SharpenCX’s open API and world-class security allow you to link all of your customer interactions in one place, keeping your data secure and available just to you.
Deploy off-the-shelf integrations with common platforms, or engage our team and build your own.