Simple pricing.
All-in-one solution.

You don't need to pay big bucks to experience big contact center benefits.
Get the power, flexibility, and customization you need to manage your agent experiences and customer satisfaction.

IVR / Self Service

per minute starting price*

Unlock effortless self-service without the need for developers.

Plan includes:
  • Visual drag-and-drop interface for designing your customer’s call journey
  • Real-time reports and shareable dashboards for operational optimization
  • Automated outbound to contact lists
  • Interaction recording

Core Agent

per license starting price*

Connect with customers with our omnichannel agent-friendly interface.

Includes IVR/Self-Service plus:
  • Intuitive desktop empowers agents with customer information and real-time KPIs on one screen
  • Default and customizable reports give you the data you need most
  • Drag and drop, sharable customizable dashboards
  • Design chatbots to enable customers to self-serve over digital
  • Unified, web-based admin portal


per license starting price*

Own your outcomes with omnichannel quality management.

Includes Core Agent plus:
  • Coaching, performance management and scorecard tools strengthen remote management
  • Screen-recording for post-interaction analysis
  • Customer satisfaction (CSAT) data collection
  • Keyword or phrase-based interaction reporting
  • Instant contextual coaching without pulling your agents out of queue


per license starting price*

Have the right agents staffed at the right times with workforce management tools.

Includes Performance plus:
  • Predictive forecasting and automated scheduling
  • ACD integration and workforce management reporting
  • Real-time intraday adherence and shift bidding
  • Mobile app enables agents to manage schedules, trade shifts, and make time-off requests.

*Pricing reflects 3-year commit paid in advance.

Client Testimonial

“We don’t have partners ever come by and SHOW us ROI. They talk about it, but they never show us. This is really great.”

Becky Gargis, Director of Customer Care

See Sharpen in action

Learn how Sharpen can help improve your customer and agent experience.