Get the power, flexibility, and customization you need to manage your agent experiences and customer satisfaction.
Serve your voice customers quickly and efficiently from our agent-friendly interface. You control your customers’ journey—no developers required.
- User, queue, phone number and permissions management through our web-based admin portal
- Visual, drag-and-drop interface for designing your customer journey with Sharpen Logic
- Real-time dashboards and agent tracking through our QVue wallboards
- Data science templates and dashboards in Insights
Connect with your customers via voice, chat, email, or SMS. Reporting and dashboards give you insights that matter to your business.
- Chat, email, and SMS capabilities with omnichannel prioritization
- Customer satisfaction (CSAT) data collection via SMS or email
- Chatbot creation within Logic allowing customers to self-serve without needing to speak with an agent
Meet your customers where they are with customized, omni-channel AI automation. Own your outcomes with custom reports and dashboards.
- Social media channels, tasks, and coaching interactions to your prioritized queue routing
- Coaching, performance management and scorecard tools to strengthen remote management
- Custom reports, custom dashboards, derived fields in Insights
- Custom Co-Pilot Bots and automations
$25 per license starting price
This plan is designed for back-office users who still want to leverage automation, webhooks, and omnichannel communication without the need for ACD routing. With MyQ, all of your communication flows into your own personal queue (hence, “MyQ”). Easily manage call history, voicemail, and contacts while gaining automation, reporting, and call recording—anywhere you have an active internet connection.
$18 per license starting price
Level up your planning and staffing with a modern and simplified approach to workforce management. From shift bidding via mobile app to intraday management, everyone is unified in the scheduling process.
$5 per license starting price
Single telephone extension for lobbies & conference rooms with automatic-lowest latency routing and simple admin configuration.
“We don’t have partners ever come by and SHOW us ROI. They talk about it, but they never show us. This is really great.”