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Agent experience

Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.

Agent Experience
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Customer experience

Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.

Customer Experience
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High-Touch partnership

Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.

High Touch

The world’s most innovative companies trust Sharpen

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