Creating AI-Empowered Human Agents
Performance-oriented
We exist for better outcomes: for consumers, agents, and ultimately, for businesses. Those outcomes look like lowering costs and increasing revenue—but they also take the form of stronger, happier, and more impactful connections between people. To us, it’s both about the bottom line and the people it takes to achieve it.
Designed to empower
When it comes to product, we put agents at the center of it all. Our software is purposefully crafted to ensure a smooth, intuitive experience for both customers and agents alike. Meticulously designed and masterfully engineered, each detail and experience converges to craft seamless, engaging end-to-end interactions.
Innovative by nature
Our philosophy around-, approach to-, and application of technology has always been steps ahead. Everything we design and implement is guaranteed to be the technology your center needs to get from A to B—from AI integrations to the cloud and beyond. (Because being steps ahead, means never falling behind.)
Why Sharpen?
Unlock untapped agent potential
Empower agents with intuitive tools, techniques and insights to be more engaged, productive and valuable.
Gain value fast as your partner in performance
Migrate, modernize, and transform your contact center with easy-to-use tools, technology, and teams.
Engineered to sharpen every connection
Deliver a secure and seamless experience across all agent and self-service channels to make every connection count.
Powerful software for powerful outcomes
Gain interactive and actionable insights in real-time to improve your contact center KPIs, driving TCO down and ROI up.
Born in the cloud and built to scale
Crafted in the digital sky and architected for growth, Sharpen thrives with scalable agility for every business need.
Digital transformation on your terms
Add digital channels to your voice call center, conversational AI to your VXML voice apps, or move everything to the cloud.
Case Study
Using Sharpen, Centricity
Case Study
Using Sharpen, ProtectAll
Case Study
Using Sharpen, Radio Systems
REPORT
Decoding the CX Moments That Matter for Contact Centers
There are specific contact center interactions that can make—or break—how customers feel about your brand. While these moments are important to all companies, they’re particularly critical for challenger brands.
REPORT
See Sharpen in action
Learn how Sharpen can help improve your customer and agent experience.