Contact centers people love.
Most contact center experiences suck - and they don't have to. Our AI-powered cloud contact center simplifies and secures every customer and agent interaction to enable quick and efficient resolution across voice, digital and self-service channels.
We exist for better outcomes: for consumers, agents, and ultimately, for businesses. Those outcomes look like lowering costs and increasing revenue—but they also take the form of stronger, happier, and more impactful connections between people. To us, it’s both about the bottom line and the people it takes to achieve it.
Designed to empower
When it comes to product, we put agents at the center of it all. Our software is purposefully crafted to ensure a smooth, intuitive experience for both customers and agents alike. Meticulously designed and masterfully engineered, each detail and experience converges to craft seamless, engaging end-to-end interactions.
Innovative by nature
Our philosophy around-, approach to-, and application of technology has always been steps ahead. Everything we design and implement is guaranteed to be the technology your center needs to get from A to B—from AI integrations to the cloud and beyond. (Because being steps ahead, means never falling behind.)
Unlock untapped agent potential
Empower agents with intuitive tools, techniques and insights to be more engaged, productive and valuable.
Gain value fast as your partner in performance
Migrate, modernize, and transform your contact center with easy-to-use tools, technology, and teams.
Engineered to sharpen every connection
Deliver a secure and seamless experience across all agent and self-service channels to make every connection count.
Powerful software for powerful outcomes
Gain interactive and actionable insights in real-time to improve your contact center KPIs, driving TCO down and ROI up.
Born in the cloud and built to scale
Crafted in the digital sky and architected for growth, Sharpen thrives with scalable agility for every business need.
Digital transformation on your terms
Add digital channels to your voice call center, conversational AI to your VXML voice apps, or move everything to the cloud.
Using Sharpen, Centricity
“We are processing claims at a normal rate, and most importantly, our service levels remain consistently over 90%.”
Aaron Feinberg, VP of Operations, Centricity
Using Sharpen, ProtectAll
“I can tell you that every area in our operations has been positively impacted since our Sharpen implementation, including our workforce management team who now has the ability to pool data, analyze it, and provide a “steering wheel” for our business.”
Deysi Sanchez, VP of Administration and Compliance, ProtectAll
Using Sharpen, Radio Systems
“We are just thrilled with our partnership with Sharpen and impressed with the speed to go-live as well as how easy it is for the agents to use.”
Becky Gargis, Director of Customer Care, Radio Systems
How To Humanize CX Using AI and Automation
With AI, you can automate tedious tasks, enabling agents to spend more attentive, undivided time connecting with each customer. Additionally, delivering real-time access to AI-powered customer insights and predictions empowers agents to have a more holistic view of the customer and deliver more human, personalized experiences.