Videos

Data & Analytics

Data Analysis | Learning & Development | Technology

Agent First

Recruiting & Retention | Strategy

AI & Automation

Technology

Why SharpenCX

Technology

WFH Client Success: Sandia Area Federal Credit Union

Strategy

WFH Client Success: Centricity

Strategy

WFH Client Success: Radio Systems

Strategy

WFH Client Success: Blackhawk Network

Strategy

High Touch Service

Strategy

Sharpen Dashboards

Technology

Sharpen Coaching Tools

Learning & Development

Helping Agents Improve CSAT

Data Analysis

An Overview of Sharpen’s Omnichannel

Learning & Development

A Look at Sharpen Insights

Learning & Development

Omnichannel Outbound Communication

Technology

Data Analysis

Technology

Centricity Customer Story

Strategy

A Brief Overview of Sharpen

Learning & Development

How to Build a Call Center Report in Under Two Minutes

Learning & Development

Frictionless Change Management

Learning & Development

Sharpen’s High-Touch Support Teams

Technology

Using Performance Management Data to Motivate Agent Behavior

Strategy

How Do Numbers Drive Behavior

Data Analysis

What Are Your Agents Doing While Working At Home

Recruiting & Retention

Average Handle Time vs First Call Resolution

Data Analysis
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