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Why digital transformation falls on the CEOs shoulders (and what it means for you)
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Why Digital Transformation is Now on The CEO’s Shoulders and What That Means For You in The Contact Center

Customer Experience | 14m read
Most Popular
7 Ways to Encourage Customers to Take Customer Satisfaction Surveys

Customer Experience | 11m read
Three Types of Angry Customers and How to Handle Them

Industry Insights | 11m read
How Long Is Too Long On Hold?

Customer Success | 10m read
Editor's Pick
5 Contact Center Communication Skills That Will Make the Agent-Customer Relationship Go From Good to Great

Customer Success | 10m read
Caring for a Call Center Team while Working from Home: Tips to Share with your Agents to Maintain a Mentally Healthy and Productive Staff

Agent Experience | 11m read
Your Call Center Manager Playbook

Content Pillar | 60m read
Adopt these proactive customer service techniques to put reactive service in the rear view

Can Proactive Customer Service Work For Your Call Center? 3 Ways to Anticipate Customer Needs and Act Faster to Put Bad Service in the Rear View

Customer Experience | 12m read
What if you didn't have to outsource customer service?

What if You Didn’t Have to Outsource Customer Service to Keep up With Customer Expectations? 4 Alternatives to Outsourcing That Keep You in Control and Your Agents Happy

Customer Experience | 10m read
What to look for in your next cloud call center phone system

6 Benefits to Look for When Choosing Your Next Cloud Call Center Phone System

Contact Center | 11m read
Hulu keeps customer focus at the center of their brand

4 Ways Hulu Makes Customer Focus the Heart of Their Business Strategy (and How You Can Do the Same)

Customer Experience | 12m read
Call center reporting metrics to measure agent performance and development

What KPIs Would You Use to Rate your Customer Service Agents? 6 Agent-First Call Center Reporting Metrics Explained

Reporting | 11m read

See 9 ways a better agent experience drives your customer experience and recurring revenue

Customer Service Data is the Nucleus of Your Contact Center

Customer Service Data is the Nucleus of Your Contact Center: How to Use Data to Inform your Decision Making for Standout Service This Year

Reporting | 14m read
How to run an efficient inbound call center

How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

Customer Experience | 10m read
What your agents aren't telling you about working in a call center (hint: customers get angry more than you think)

What Agents Aren’t Telling You About Working in a Call Center

Agent Experience | 10m read
How to start a call center and scale your customer service team

How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team

Contact Center | 13m read
How to improve customer service with automation

4 Ways to Improve Your Customer Service With Automation (While Still Holding Onto the Human Touch)

Customer Experience | 12m read