Sharpen

The Sharpen Blog

The top challenges and remedies in the call center work from home era
Featured Post

How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)

Agent Experience | 14m read
Most Popular
5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

Customer Experience | 13m read
Your How-To Guide on Individual Employee Development Plans for the Contact Center (+Examples)

Agent Experience | 9m read
The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)

Agent Experience | 10m read
Editor's Pick
6 Call Center Reporting Metrics That’ll Level Up Your Customer Service

Reporting | 11m read
How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

Customer Experience | 11m read
How Long Is Too Long On Hold?

Customer Success | 10m read
Companies take note - Airbnb Delivers the Best Customer Experience

4 Reasons Why Airbnb’s on My List of Companies with the Best Customer Experience

Customer Experience | 9m read
Complete your contact center with integrations to platforms like Zendesk

Sharpen + Zendesk: How to Integrate Zendesk and Sharpen to Simplify Your Contact Center

Customer Experience | 7m read

Calculate your ROI to see what you could be saving with Sharpen.
5 ways to celebrate 2021 national customer service week

5 Ways to Celebrate 2021 National Customer Service Week with Your Call Center Team

Agent Experience | 10m read
How to improve NPS - your agents are the mission-critical piece

How to Measure and Improve Your NPS Score with Agent Engagement

Customer Experience | 7m read
Your Call Center Employee Onboarding Checklist

An Employee Onboarding Checklist for Your Call Center Agent’s First 30 Days

Agent Experience | 10m read

Build a performance management plan without an enterprise budget

Reduce Agent Turnover in your contact center

How To Reduce Agent Turnover With Just 5 Questions

Agent Experience | 10m read
5 Common Interview Questions for your next call center hire

Asking the Right Questions: 5 Questions to Use in Your Next Call Center Interview

Leadership | 9m read
Call Center Dashboard Feature

The Four Call Center Dashboard Metrics Your Executive Team Needs to See

Reporting | 9m read
What is CCaaS?

What is CCaaS? A Definition for the Busy Customer Service Leader

Industry Insights | 5m read
Best customer experience from Shopify

How to Build a Best-In-Class Customer Experience Like Shopify

Customer Experience | 8m read