How to erase the bad stereotype about customer service in call centers
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A 5-Step Plan to Change the Stereotype That Customer Service in Call Centers Has to be Terrible

Customer Experience | 11m read
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7 Ways to Encourage Customers to Take Customer Satisfaction Surveys

Customer Experience | 11m read
Three Types of Angry Customers and How to Handle Them

Industry Insights | 11m read
How Long Is Too Long On Hold?

Customer Success | 10m read
Editor's Pick
5 Contact Center Communication Skills That Will Make the Agent-Customer Relationship Go From Good to Great

Customer Success | 10m read
Caring for a Call Center Team while Working from Home: Tips to Share with your Agents to Maintain a Mentally Healthy and Productive Staff

Agent Experience | 11m read
Your Call Center Manager Playbook

Content Pillar | 60m read
What is employee engagement in your contact center?

Don’t Be a Cynic About Retention: Engaging with Your Contact Center Agents Is More Important Than Ever Before

Agent Experience | 9m read
How to implement top call center trends in 2021

The Tactics You Need to Know to Implement 3 Key Customer Service Trends for Better Experiences in Your Call Center in 2021

Industry Insights | 12m read
What does good customer service mean to you?

3 Universal Ways to Deliver a Positive Customer Service Experience, No Matter What Good Customer Service Means to Your Customers

Customer Experience | 7m read
Encourage more responses to your customer satisfaction surveys

7 Ways to Encourage Customers to Take Customer Satisfaction Surveys

Customer Experience | 11m read
First call resolution is when your customer's inquiry is resolved on the...(wait for it)...first call

What is First Call Resolution [Definition]

Industry Insights | 4m read

See 9 ways a better agent experience drives your customer experience and recurring revenue

How to use big data to enable your omnichannel customer experience

4 Reasons to Put Your Data to Work: How to Use Customer Insights to Enable the Omnichannel Experience in Your Contact Center Today

Customer Experience | 9m read
We're crushing on Chewy and how they improve the customer experience

4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive

Customer Experience | 12m read
The Future of Customer Service

The Future of Customer Service: What You Need to Know to Prepare for the Next Generation of Customer Care

Customer Experience | 15m read
How to erase the bad stereotype about customer service in call centers

A 5-Step Plan to Change the Stereotype That Customer Service in Call Centers Has to be Terrible

Customer Experience | 11m read
agent scorecards - what to include (and what to leave out) for better agent performance

The Do’s and Don’ts of Agent Scorecards

Customer Experience | 10m read