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The Sharpen Blog

See what we’re reading and learning about.

Near-Human Voice Changes the CCaaS Landscape

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Contact Center Platform Coaching

How to Prepare Your Contact Center Agents for the AI Era

Agent Experience | AI | Learning & Development | Strategy

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Read Time: 4 minutes

conversational AI for customer service

The Future of Customer Service: How Conversational AI Powers Smarter CX

AI | Customer Experience

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Read Time: 4 minutes

How AI Improves on Legacy Contact Center Software

AI | Customer Experience

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Read Time: 4 minutes

How AI Call Center Solutions Are Transforming the Healthcare Patient Experience

AI | Customer Experience | Healthcare

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Read Time: 3 minutes

Understanding the Security and Compliance Capabilities of Cloud Contact Centers

Agent Experience | Customer Experience | Customer Support | Technology

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Read Time: 4 minutes

How to Combine Call Center Automation with Human Support

Agent Experience | AI | Customer Experience | Customer Support | Technology

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Read Time: 4 minutes

Cloud-native Contact Center Platform Education

Addressing Genesys PureConnect Migration: Options for VXML Users

Agent Experience | AI | Customer Experience | Customer Support | Technology

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Read Time: 4 minutes

Contact Center

The Right (and Wrong) Ways to Use AI in Your Contact Center

Agent Experience | AI | Customer Experience | Customer Support | Technology

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Read Time: 4 minutes

CX Automation for SMBs: Balancing Efficiency with Personalization

Agent Experience | AI | Customer Experience | Customer Support | Small Businesses | Technology

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Read Time: 3 minutes