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Why digital transformation falls on the CEOs shoulders (and what it means for you)
Featured Post

Why Digital Transformation is Now on The CEO’s Shoulders and What That Means For You in The Contact Center

Customer Experience | 14m read

Most Popular
7 Ways to Encourage Customers to Take Customer Satisfaction Surveys

Customer Experience | 11m read

Three Types of Angry Customers and How to Handle Them

Industry Insights | 11m read

How Long Is Too Long On Hold?

Customer Success | 10m read

Editor's Pick
5 Contact Center Communication Skills That Will Make the Agent-Customer Relationship Go From Good to Great

Customer Success | 10m read

Caring for a Call Center Team while Working from Home: Tips to Share with your Agents to Maintain a Mentally Healthy and Productive Staff

Agent Experience | 11m read

Your Call Center Manager Playbook

Content Pillar | 60m read

Adopt these proactive customer service techniques to put reactive service in the rear view

Can Proactive Customer Service Work For Your Call Center? 3 Ways to Anticipate Customer Needs and Act Faster to Put Bad Service in the Rear View

Customer Experience | 12m read

What if you didn't have to outsource customer service?

What if You Didn’t Have to Outsource Customer Service to Keep up With Customer Expectations? 4 Alternatives to Outsourcing That Keep You in Control and Your Agents Happy

Customer Experience | 10m read

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What to look for in your next cloud call center phone system

6 Benefits to Look for When Choosing Your Next Cloud Call Center Phone System

Contact Center | 11m read

Hulu keeps customer focus at the center of their brand

4 Ways Hulu Makes Customer Focus the Heart of Their Business Strategy (and How You Can Do the Same)

Customer Experience | 12m read

Call center reporting metrics to measure agent performance and development

What KPIs Would You Use to Rate your Customer Service Agents? 6 Agent-First Call Center Reporting Metrics Explained

Reporting | 11m read

See 9 ways a better agent experience drives your customer experience and recurring revenue

Customer Service Data is the Nucleus of Your Contact Center

Customer Service Data is the Nucleus of Your Contact Center: How to Use Data to Inform your Decision Making for Standout Service This Year

Reporting | 14m read

How to run an efficient inbound call center

How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

Customer Experience | 10m read

What your agents aren't telling you about working in a call center (hint: customers get angry more than you think)

What Agents Aren’t Telling You About Working in a Call Center

Agent Experience | 10m read

How to start a call center and scale your customer service team

How to Start a Call Center From Scratch: Your Guide to Scaling a Wildly Successful Customer Service Team

Contact Center | 13m read

How to improve customer service with automation

4 Ways to Improve Your Customer Service With Automation (While Still Holding Onto the Human Touch)

Customer Experience | 12m read

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Sharpen Technologies Inc.

101 W Washington St Ste 600E,

Indianapolis, IN 46204

855.249.3357

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