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2 roads going in opposite directions with 2023 and 2024 written across each

Hello, 2024: 5 Contact Center Predictions

Strategy

2 roads going in opposite directions with 2023 and 2024 written across each

Hello, 2024: 5 Contact Center Predictions

Strategy

Sharpen and Plum Voice: A Powerful Partnership to build the Contact Center of Tomorrow

SharpenCX News

man typing on laptop with 3D overlay representing Ai

3 Considerations When Implementing AI in Your Contact Center

Strategy, Technology

Explore Categories

Learning & Development

Recruiting & Retention

Contact center agent smiling and framing face on a pink backdrop

7 Tips for Promoting Customer Service as a Profession

Recruiting & Retention / 7

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7 Tips for Promoting Customer Service as a Profession Read More »

Hands typing on computer with emoticons representing positive customer experience

4 Ways to Empower Agents to Personalize Customer Experiences

Learning & Development / 8

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Agents play a pivotal role in making customers feel valued. Discover four ways you can empower agents to personalize their customer experiences.

Happy Call Center Team

5 Strategic Goals to Set for Your Call Center

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5 Strategic Goals to Set for Your Call Center Read More »

Live Chat

Don’t Have Live Chat? Here’s Why You Should.

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Don’t Have Live Chat? Here’s Why You Should. Read More »

Building The Contact Center of Tomorrow. Better Self-Service. More Effective Agents.

SharpenCX News / 3

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Building The Contact Center of Tomorrow. Better Self-Service. More Effective Agents. Read More »

SharpenCX Call Center Data Dashboard

Why is Call Center Data So Valuable?

Data Analysis, Strategy / 7

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Why is Call Center Data So Valuable? Read More »

3 Digital Tools to Help Managers Build a Positive Remote Contact Center Environment

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3 Digital Tools to Help Managers Build a Positive Remote Contact Center Environment Read More »

Call Center Data and Reporting

How Do You Improve Call Center Metrics?

Data Analysis, Strategy / 5

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How Do You Improve Call Center Metrics? Read More »

Happy customer using text messaging

Should a Call Center Have an SMS Strategy?

Strategy, Technology / 5

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Should a Call Center Have an SMS Strategy? Read More »

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