How to celebrate customer service week 2020 virtually
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Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)

Agent Experience | 12m read
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13 Contact Center Metrics: Definitions & Calculations

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Three Types of Angry Customers and How to Handle Them

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The Customer Service Strategies Behind Zappos’ Success

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Boosting Morale for your Work at Home Call Center: Four ways to Reinforce Engagement and Connection with your Remote Team

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5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak

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Your Call Center Manager Playbook

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contact center agent communication skills

5 Contact Center Communication Skills That Will Make the Agent-Customer Relationship Go From Good to Great

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How to celebrate customer service week 2020 virtually

Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)

Agent Experience | 12m read
Use Casper's omnichannel commerce strategy to inspire your customer experience action plan

4 Reasons Why Casper’s Omnichannel Commerce Strategy is Changing the Game in Customer Service

Customer Experience | 8m read
What do when your omnichannel experience is really a multichannel experience that burdens contact center agents

What to Do When Your Great Multichannel Customer Experience Comes at the Expense of Your Agents: 3 Steps to Support Your Team and Build an Omnichannel Strategy

Agent Experience | 8m read
Contact center and customer service statistics to inspire your strategy

17 Contact Center Statistics That Prove Why a Good Customer Experience is the Key to Brand Loyalty

Industry Insights | 8m read

See 9 ways a better agent experience drives your customer experience and recurring revenue

How to break through the noise and win over cusotmers in an omnichannel world

How to Win the Omnichannel Race in a World Where Customer Expectations Won’t Stop Rising Any Time Soon

Customer Experience | 10m read
7 things Susanne Jacobs taught us about perfecting an omnichannel strategy

7 Quotes From Susanne Jacobs’ Book DRIVERS That Taught me the Importance of Putting Humans First in Your Omnichannel Strategy

Agent Experience | 9m read
Learn omnichannel best practices from brands leading the pack

Get Inspired by These 7 Brands With the Best Omnichannel Customer Experience Practices You can Learn From

Customer Experience | 14m read
Managing an effective call center requires a focus on people over process

Prioritize Performance Over Presence Daily to Manage an Effective Call Center Team

Agent Experience | 11m read
Buffer delivers the best customer service experience they can by putting people first

Learn 4 Ways to Build Trust and Customer Loyalty From Buffer, One of the Best Brands in Customer Experience

Customer Experience | 8m read