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How Centricity used analytics to improve the customer experience
Featured Post

How Centricity Used Customer and Agent Analytics to Fuel Better Service

Customer Experience | 6m read
Most Popular
10 Ways to Go Above and Beyond for Your Employees: Boosting Call Center Motivation and Morale

Agent Experience | 13m read
5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

Customer Experience | 13m read
5 Contact Center Communication Skills That Will Make the Agent-Customer Relationship Go From Good to Great

Customer Success | 10m read
Editor's Pick
A Step-by-Step Guide to Search for Your Next Cloud Contact Center

Industry Insights | 10m read
5 Omnichannel Outbound Use Cases that Outperform Your Auto-Dialer

Products | 6m read
The 4 Call Center Dashboard Metrics Your Executive Team Needs to See

Reporting | 9m read
Customer Focus

Keeping Your Customer Focus and Investing in your Agents Through the Rest of the Busy Holiday Season

Agent Experience | 8m read
Customer Service Industry articles to read

Your Holiday Reading List to Get Ahead in the Customer Service Industry

Industry Insights | 7m read

Calculate your ROI to see what you could be saving with Sharpen.
13 best practices for call queue management

13 Best Practices for Call Queue Management in Your Call Center to Improve Your Customer Experience

Customer Experience | 10m read
Customer retention strategies from Spotify

Making Personalization the Center of Your Customer Retention Strategy like Spotify

Customer Experience | 9m read
Core competencies of customer experience: engaged employees make the list

The 4 Competencies of a Standout Customer Experience

Customer Experience | 10m read

Build a performance management plan without an enterprise budget

How to search for your next cloud contact center

A Step-by-Step Guide to Search for Your Next Cloud Contact Center

Industry Insights | 10m read
How to keep your call center software safe

How to Enhance Software Security in Your Call Center

Industry Insights | 9m read
How Centricity used analytics to improve the customer experience

How Centricity Used Customer and Agent Analytics to Fuel Better Service

Customer Experience | 6m read
5 use cases for Sharpen's outbound tool that outperform your auto dialer

5 Omnichannel Outbound Use Cases that Outperform Your Auto-Dialer

Products | 6m read
Cloud technology is the next move for every contact center

3 Cloud Technology Trends to Invest in for a Better Contact Center Future

Industry Insights | 12m read