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The Sharpen Blog
See what we’re reading and learning about.
10 Brands Nailing Personalized CX (and How They’re Doing It)
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How Customer Service Software is Helping Brands Connect with Customers
Agent Experience
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Assessment
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Customer Experience
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Read Time: 3 minutes
Improving CX on the Customer Service Moments that Matter
Agent Experience
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Assessment
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Customer Experience
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Customer Story
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Read Time: 8 minutes
Pivotal CX Moments In Your Omnichannel Contact Center
Agent Experience
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Customer Experience
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Strategy
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Read Time: 8 minutes
Innovations in Contact Center AI Software That Will Revolutionize the Industry
Agent Experience
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AI
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Customer Experience
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Read Time: 3 minutes
4 Ways To Improve Customer Experiences in Your Contact Center
Agent Experience
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AI
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Customer Experience
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Read Time: 4 minutes
AI in the Contact Center: Start with your Agent Experience
Agent Experience
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AI
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Customer Experience
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Read Time: 8 minutes
How Conversational AI Software Is Used In Customer Service
AI
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Customer Experience
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Read Time: 8 minutes
Is your contact center AI-ready?
Agent Experience
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AI
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Customer Experience
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Read Time: 8 minutes
How to Build Trust-Based Relationships with Contact Center Agents
Agent Experience
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Strategy
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Read Time: 7 minutes
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