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Disney Knocks it Out of the Park with Excellent Customer Service
Featured Post

How Disney Knocks it Out of The Park With an Excellent Customer Experience (And How You Can Too)

Customer Experience | 12m read
Most Popular
5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

Customer Experience | 13m read
Your How-To Guide on Individual Employee Development Plans for the Contact Center (+Examples)

Agent Experience | 9m read
The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)

Agent Experience | 11m read
Editor's Pick
6 Call Center Reporting Metrics That’ll Level Up Your Customer Service

Reporting | 11m read
How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

Customer Experience | 11m read
How Long Is Too Long On Hold?

Customer Success | 10m read
Best practices for onboarding new employees in your call center

The Dos and Don’ts of Onboarding New Hires in your Contact Center

Agent Experience | 12m read
How to coach agents to deliver excellent customer experiences

How to Coach Your Call Center Agents Into Excellent Customer Experiences In Every Interaction

Customer Experience | 10m read
The top challenges and remedies in the call center work from home era

How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)

Agent Experience | 14m read
Favorite quotes for coaching inspiration in your call center

20 of My Favorite Quotes for Coaching Inspiration in Your Call Center

Leadership | 7m read
16 questions to ask agents so you can retain call center employees

16 Questions to Ask Your Agents if You Want to Retain Call Center Employees

Agent Experience | 12m read

See 9 ways a better agent experience drives your customer experience and recurring revenue

5 Customer Satisfaction Metrics to Boost Your Call Center's ROI

The 5 Customer Satisfaction Metrics You Can Track for a Boost to ROI

Agent Experience | 12m read
35 customer service statistics that prove you need to invest in customer happiness

Customer Service Statistics that Prove You Need to Invest in Customer Happiness

Customer Experience | 11m read
What makes a good manager - lessons from Schitt's Creek

5 Lessons You Can Learn From Schitt’s Creek on What Makes a Good Manager

Agent Experience | 11m read
How to handle angry customers (Don't worry, the frustrations of broken images will fade away on their own)

3 Types of Angry Customers and How to Handle Them

Industry Insights | 12m read
We're crushing on Discover Financial Services

Learn Great Customer Service Lessons from Discover’s Digital Experience

Customer Experience | 10m read