Infrastructure & Security

Smooth. Safe. Secure.

Many take platform and data security for granted—until it's compromised. Keep your interactions smooth and your data safe, secure, and readily available with Sharpen.

A reliable platform built for you

Security and reliability are two of the most critical aspects of any cloud contact center operation. At Sharpen, we know you need reliable, fast, and secure access to your contact center platform and data. That’s why we provide:

  • Containerized, microservices geo-replicated in 9 regions and 27 availability zones globally
  • 24/7 monitoring with customer-specific dashboards and alerting, live (human) support, and a team of site reliability engineers to monitor telephony metrics, network load, and capacity
  • 99.999% availability SLA
  • Low-footprint, agile development, and deployment methodologies
  • Push-button deployments of any number of service instances at a configured hardware level

Security and compliance

We have multiple layers of security to detect and mitigate threats, real or potential. Our security and compliance features include:
  • HIPAA compliant to protect PHI data
  • An Information Security & Management System in accordance with ISO27001 guidelines
  • SOC 2 Type I & II
  • PCI-compliant payment capabilities
  • Resource-level control
  • Encryption for data in transit and at rest
  • Access control using role-based security architecture
  • GDPR compliant principles

Telco included

A reliable, stable voice network is critical to your day-to-day operations. Redundant carriers ensure that if one fails, calls fall over to another without any disruptions. And with included telco services, your operations—and bottom line—benefit:
  • Consolidate contact center vendors with Sharpen’s registered telco services.
  • Experience high availability and low latency with worldwide media Points of Presence (PoPs).
  • Immediately order, edit, and route your numbers directly from our web-based Admin portal—no more tickets for new DIDs or Toll-Free Numbers.

Meet with Sharpen

Contact us to see our all-in-one platform in action.