Most platforms help you route and respond. Sharpen helps you resolve. By combining AI, automation, and core contact center tools in one platform, you can eliminate repetitive work and focus on what actually matters.
Resolve customer issues instantly with AI-powered automation. SharpenCX helps teams reduce wait times, guide customers through common problems, and escalate complex issues when needed, improving both efficiency and customer satisfaction.
Capture and qualify leads automatically through AI voice agents and IVR. SharpenCX gathers key details, routes highintent prospects to the right team, and can trigger outbound follow-ups so sales teams can focus on closing deals.
Let customers check balances, account information, or payment status instantly through automated voice or SMS. SharpenCX securely retrieves data from your systems and delivers answers in seconds, reducing call volume for your support team.
Let customers complete payments during a call without exposing card details to agents. Secure Pay-by-Phone captures payment information automatically, helping teams stay PCI compliant while reducing handle time.
See how contact centers use Sharpen to resolve more, faster.
Insurance
Finance
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Healthcare
Retail
Inbound Contact Center
Handle every inbound call with the routing, visibility, and control your team needs to respond faster
Outbound
Sales Dialer
Connect with more customers and drive more conversations with high-performance outbound calling
Number
Remediation
Protect your outbound performance by keeping your numbers clean, trusted, and delivering
AI Voice
Agents
Resolve conversations automatically with AI that can speak, understand, and take action
Modern
IVR
Guide customers, automate routing, and resolve simple requests before an agent is needed
Messaging
and SMS
Engage customers across channels with messaging that keeps conversations moving
Sharpen AI Automatically resolves your customer’s requests
Built for your customers. Loved by your agents.
38
Faster resolutions
Lightning Fast Responses
Sharpen AI Interacts with your CRM at speed, no awkward delays and pauses.
2.4
Deflection rate
Human-Like Engagement
Responds with empathy and natural language to keep customers comfortable
91
CSAT maintained
Sentiment Detection & Smart Handoff
Sharpen AI moves to resolve quickly, or handover with context to agents when customer's need it.
19
Faster Call Handling
Suggested Next Steps
Sharpen AI automatically surfaces the right resources and queues up next actions so agents always know what to do next
2
First Call Resolution
Automated Recaps and Call Summaries
Agents arrive at every call with full customer context already loaded. After the call, Sharpen writes the summary so no manual notes are required
99
Agent satisfaction
Automatic Redaction
Sharpen automatically detects and redacts sensitive information like payment data and SSNs, keeping your team compliant without extra steps
Speak with Sharpen Conversational AI
Deploy standalone or with your current systems
Standalone
Full platform, out of the box
Deploy a complete customer contact platform with voice, messaging, AI agents, reporting, and automation built in from day one. Sharpen gives your team everything needed to launch quickly without stitching together multiple vendors or rebuilding workflows.
Voice & Messaging
Built-in AI
Modern IVR
No migration needed
With your current stack
Layer Sharpen into your exsiting stack
Already have systems in place? Sharpen works alongside your existing CRM, dialer, IVR, or support tools so you can modernize in phases. Add AI, automation, messaging, or inbound capabilities without ripping out the platforms your teams already use.
CRM integrations
API first
Modular rollout
