Services & Support
Gain a partner in performance
Let's crush your goals—together
Investing in a CCaaS platform is more than just another technology purchase, it’s the start of a partnership. You need a partner who innovates and guides you to ensure clear ROI and evolves as your business evolves. Regardless of your objectives, Sharpen will be by your side in achieving them.
Get reliable support (from real people)
Contact center transformation takes time—from learning platform functionality to developing new processes for your team. Choose an active partner to help you get up and running faster so you can focus on the business at hand—your agents and customers. Together, we can ensure a smooth transition for everyone.
Enjoy training beyond implementation
Take advantage of a combination of self-guided eLearning courses, product guides, and virtual and in-person instructor-led sessions available to your team. On-demand self-training and consulting is available—for free— whenever you need it.
Hands-on for the life of your contract
Your agents support your customers, but who supports you? Sharpen’s agents!
We deliver support to help you achieve positive customer engagement—from CSMs available to help you develop new solutions, to a team of data scientists to answer your most complex questions and access to customization tools for your developers.
Getting you to parity plus
Our goal isn’t to help you do more of what you’re already doing, we want to help you do it better. Your project manager and CSM are dedicated resources to help you customize your CX strategy at implementation, and refine it as you grow.
Our team is here to answer questions, train, and facilitate team-wide adoption. Together, we’ll align your processes around the needs of your contact center.
Client Testimonial
With our previous company, we had no support at all. Any time I called or emailed, it took days, sometimes weeks to get any help and then when they did respond, nothing was ever resolved. The team at Sharpen has been fantastic in helping me with anything I have needed. John Kargol, especially has been amazing. He has helped me one-on-one with multiple things and his response time is phenomenal.
