Retail & eCommerce

Seamless sales,
Sharpen style

Simplify retail and e-commerce interactions, enabling quick, efficient customer service across all channels. Merge digital ease with personalized care to deliver smooth, secure, and customer-focused shopping experiences.

Deliver seamless experiences—from click to cart

Enable more pleasurable (and profitable) agent interactions

From AI-powered decisions to automated workflows, empower agents to deliver consistent, satisfying omnichannel experiences and memorable shopping interactions.

Expedite administration and increase agility

Simplify admin tasks and prioritize customer satisfaction with low/no-code AI tools, customer self-service options, and smart routing.

Get real-time retail analytics

Transform your contact center data from window dressings into actionable insights with out-of-the-box and customizable dashboards and reports that drive better, quicker decision making.

Smiling man working on a laptop

Create a one-stop-shop for customer care

Enhance care in every click

Anticipate customer needs and personalize interactions—whether they’re engaging via self-service, chatting with you via mobile app, or calling in—to turn casual browsers into loyal customers.

Ensure seamless interactions and secure transactions

Customer trust is built on security. Sharpen’s PCI-compliant platform ensures safety, encrypting data and implementing role-based access control for maximum customer data protection and confidence.


See Sharpen in action

Schedule a personalized demo to learn more.