Retail & eCommerce
Deliver seamless experiences—from click to cart
Enable more pleasurable (and profitable) agent interactions
From AI-powered decisions to automated workflows, empower agents to deliver consistent, satisfying omnichannel experiences and memorable shopping interactions.
Expedite administration and increase agility
Simplify admin tasks and prioritize customer satisfaction with low/no-code AI tools, customer self-service options, and smart routing.
Get real-time retail analytics
Transform your contact center data from window dressings into actionable insights with out-of-the-box and customizable dashboards and reports that drive better, quicker decision making.
Create a one-stop-shop for customer care
Enhance care in every click
Anticipate customer needs and personalize interactions—whether they’re engaging via self-service, chatting with you via mobile app, or calling in—to turn casual browsers into loyal customers.
Ensure seamless interactions and secure transactions
Customer trust is built on security. Sharpen’s PCI-compliant platform ensures safety, encrypting data and implementing role-based access control for maximum customer data protection and confidence.