[Webinar] Ensuring the Future of Your CX: Essential Tools and Strategies for Contact Centers

The traditional contact center model, with its outdated technology, rigid rules, and performance metrics that perpetuate negative stereotypes, has become a thing of the past.

Today’s virtual and cloud contact centers enable organizations to manage geographically dispersed teams, resulting in increased flexibility, autonomy, and job satisfaction for agents, ultimately leading to enhanced customer satisfaction.

In this panel discussion hosted by Techsommet, Mike Davito, our seasoned contact center expert, shares insights and best practices on leveraging essential tools to enhance customer engagement and experience.