Decoding the CX Moments That Matter for Contact Centers

There are specific contact center interactions that can make—or break—how customers feel about your brand. While these moments are important to all companies, they’re particularly critical for challenger brands. 

This report explores:

• The key moments that matter across customer, agent, and operational experiences.
• Why challenger brands are uniquely positioned to turn these moments into competitive advantages.
• Trends and innovations shaping contact centers and customer experiences. 

Perfect the contact center moments that matter and become a leader in customer centricity.