Integrations | Workato

Modern contact centers run on connected data—and that means your systems need to talk to each other. With Workato, Sharpen makes it easy to extend your contact center into the rest of your tech stack.

Whether you’re syncing customer data from your CRM, triggering automations based on support tickets, or passing interaction details into your business intelligence tools, Workato’s low-code platform gives you the power to create seamless workflows—without heavy lifting from IT.

By integrating Workato with Sharpen, you unlock:

• CRM systems like Salesforce or Microsoft
• Helpdesk tools like Zendesk or ServiceNow to create and update tickets automatically.
• Collaboration platforms like Slack or Teams to keep your teams aligned in real-time.
• Back-office systems like NetSuite or Workday to streamline billing or account lookups.
• Workforce management and HR tools to automate agent onboarding and update staffing data without manual effort.

Sharpen’s approach to extensibility means we don’t lock you into a fixed set of integrations. Workato helps us keep our platform open and adaptable—so your agents have what they need, where they need it.