Integrations | CommunityWFM

Sharpen and CommunityWFM unite contact center operations with workforce management, giving you a clear view into what matters most – your agents and queue activity. The seamless integration automatically feeds real-time interaction data into powerful forecasting and scheduling tools, so you can match staffing levels precisely to customer demand. More than just managing schedules, this partnership helps you build a contact center where agents feel supported and customers get faster answers – all while managers spend less time buried in spreadsheets.