Agentic AI
SHARPEN: TRANSFORMING CONTACT CENTERS WITH AGENTIC AI
WHY YOU’RE ALREADY BEHIND WITHOUT AGENTIC AI
In today’s hypercompetitive market, contact centers without agentic AI aren’t just missing opportunities—they’re actively falling behind. While competitors harness AI to transform customer experiences, traditional contact centers struggle with rising costs, agent burnout, and declining satisfaction scores.
Introducing SharpenEdge
THE AGENTIC AI ADVANTAGE
Agentic AI represents the evolution beyond basic automation. These intelligent systems don’t just follow scripts—they learn, adapt, and improve over time, whether they’re serving as virtual agents handling customer inquiries or working behind the scenes optimizing routing and operations.
Virtual AI Agents
- Resolve customer issues 24/7 without wait times
- Handle complex, multi-turn conversations naturally
- Learn from interactions to continuously improve
- Reduce cost-per-contact by up to 70%
AI-Powered Automation
- Intelligently route interactions based on context, priority, and agent skills
- Provide real-time guidance to human agents
- Automate post-contact work and data entry
- Identify trends and optimization opportunities
PROVEN BUSINESS IMPACT
- 25-30% reduction in average handle time
- 40-50% decrease in development and engineering resources for routine tasks
- 20-25% improvement in first-contact resolution
- 15-20% savings on operational costs for mid-sized contact centers
- 30-35% increase in CSAT scores after full implementation
- 20-25% reduction in agent turnover
SHARPEN’S APPROACH
Unlike competitors offering “black box” solutions, Sharpen delivers truly effective AI:
- LinkedIn Integration: Access professional context for more relevant interactions
- No Contracts: Free trials for all customers to experience the difference
- Documented Use Cases: White papers and metrics proving real-world value
- Analyst Reports: Recognized as a leader by industry analysts
- Time-to-Value: Implementation measured in weeks, not months
- True Agentic Capabilities: Systems that learn and improve over time
PARTNER WITH SHARPEN FOR YOUR AI TRANSFORMATION
While your competitors struggle to integrate disjointed AI acquisitions, Sharpen offers a unified platform with agentic AI built into its core. Our technology doesn’t just automate tasks—it transforms how your contact center delivers customer experiences.
The clock is ticking. Every day without agentic AI is another day your competitors move ahead.
