As you continue to find your way in these disruptive times, we wanted to let you know that we’re here to ensure you have the tools to run a successful virtual contact center. Many of our customers have been using it to support work-at-home (WAH) agents for years. In fact, one told us recently, “Your platform makes it incredibly easy to manage remote agents. I can literally whip out my iPhone and set a new inbound call route in one minute.”
To assist you and your employees in setting up a full or partial WAH environment for your agents and supervisors, we have increased our Support Team capacity. They’re available to answer all your questions. They can help develop the best remote business continuity plan for your company and assist with a seamless transition.
And, regularly in the coming weeks, we’ll post tips, advice, and best practices to help your managers and executives run a suddenly remote team.
And, if you find you need more functionality to accommodate your WAH plans, we’ll provide any necessary licenses free of charge during this CV-19 period.
Here at Sharpen, we made the shift to a virtual office last week, for the protection of our employees and as part of our commitment to the community to slow down the spread of the virus. However, you’ll notice no difference when contacting our Support Team or your dedicated Client Success Manager (CSM). This experience will be similar to that of your own customers should you decide to convert to a virtual contact center workforce.
We realize you have many important issues to focus on in the coming days to manage your business during these unprecedented times. However, with Sharpen, your agents’ ability to provide the best customer experience is not one of them.
Please be safe and know we’re here to help.
Bill Gildea | Chief Executive Officer