Category

Learning & Development

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7 Ways to Encourage Customers to Take Customer Satisfaction Surveys

Learning & Development | Strategy

What is First Call Resolution? [Definition]

Learning & Development

How to erase the bad stereotype about customer service in call centers

A Five Step Plan to Change the Stereotype That Customer Service in Call Centers Has to be Terrible

Learning & Development | Strategy

The management techniques to keep (and to ditch) for a better call center experience

3 Management Techniques to Use (And 2 to Ditch) to Erase the Bad Call Center Agent Experience in 2021

Learning & Development | Strategy

Happy Employees Make All the Difference: The Top 4 Reasons We Love LinkedIn and Their Model for Employee and Customer Success

Learning & Development | Strategy

How to be a good leader and a great coach in your contact center

How to Coach the Coaches: What You Can do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Learning & Development

5 Contact Center Communication Skills to Make the Agent-Customer Experience Go From Good to Great

Learning & Development

Managing an effective call center requires a focus on people over process

Prioritize Performance Over Presence Daily to Manage an Effective Call Center Team

Learning & Development

Buffer delivers the best customer service experience they can by putting people first

Learn 4 Ways to Build Trust and Customer Loyalty From Buffer, One of the Best Brands in Customer Experience

Learning & Development | Strategy