Category

Recruiting & Retention

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Foster customer service career growth in sit-downs with each of your agents

How to Invest in Each Of Your Customer Service Agent’s Career Growth and Development

Recruiting & Retention

How to run a successful employee meeting with each of your agents

How to Run a Successful Employee Meeting That Packs Value for Both You and Your Direct Reports

Learning & Development | Recruiting & Retention

Performance management tips to handle agent apathy

5 Ways to Manage the Performance of Apathetic Agents (and Why They Don’t Care if They’re a Good Customer Service Rep or Not)

Recruiting & Retention

Learn to tackle the top challenges of managing a workforce made up of different generations

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing A Call Center Composed of Workers Across Different Generations

Recruiting & Retention | Strategy

What to say in call center performance reviews to inspire better engagement and work

What to Say in Call Center Performance Reviews: How to use Agent Strengths to Inspire Better Performance During your Development Conversations

Recruiting & Retention | Strategy

How to build individual employee development plans for employees (with examples)

Your How-To Guide on Individual Employee Development Plans for the Contact Center (+Examples)

Learning & Development | Recruiting & Retention

4 methods for a workforce manager or contact center leader to reimagine remote work

Lead With Empathy and Watch Poor CX Fade: 4 Methods for Workforce Managers to Reconstruct Remote Work With People, not Processes, in Mind

Learning & Development | Recruiting & Retention

Why an employee development plans is so important in the contact center (with examples!)

The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)

Recruiting & Retention

Help Create Career Goals for Customer Service Representatives in your Contact Center

Setting up Success in the Long Term: Retain and Engage Contact Center Employees by Fostering Your Customer Service Representative’s Career Goals

Recruiting & Retention