Connections Without Barriers

Empower agents to work how they’re comfortable with Sharpen’s multi-modal omni-channel tools. Simplifying their workflow helps problems get solved faster, makes your agents happy and boosts all the right KPIs.

Learn About Omni-Channel

Always-On Training

Put coaching and learning into your omni-channel workflow and boost agent confidence. Sharpen uses Bots to monitor agent interactions, then proactively sends coaching opportunities to managers and microlearning exercises to the agents.

Learn About Coaching

Actually Useful Analytics

Decision-making and innovation only happen if you’re well informed. Sharpen gives you tools to find the data you need and to create your own KPIs in an easy-to-use interface to understand it.

See Analytics in Action

Connect and Simplify Systems

Remove the silos in your workflow. Connect your CRM, ticketing, or internal databases to give agents crucial customer information and help them improve your customer experience.

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Success, By the Numbers

The world’s largest manufacturer of child safety products is finding real ROI, fast using Sharpen.

Improved the average inquiry handle time by

60%

Improved First Contact Resolution by

32%

8 Month Gain in ROI

32%

Ready to try a new approach to customer service?

Chat with Sales