Events

Industry Event

The Future of Work Expo 2021

June 22 – June 25

Remote work and return-to-work realities are reimagining the workplace of the future. See how to focus on people, process and tech live from Miami.

Industry Event

CRMXchange: Improving Your Customer Operations With The Right Metrics & Analytics

June 8

Learn how quantifying agent performance & improving your dashboards can improve customer experience & employee satisfaction with Ric Kosiba.

Webinars

Upcoming Webinar

How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?

Oct. 14, 2021

10 a.m. PT | 1 p.m. ET

Join Adam Settle and Ric Kosiba in learning how to find cost savings (using math) and talk through the proper way to calculate benefit.

Upcoming Webinar

Who Are Our Customers – What is Their Behavior?

August 12, 2021

10 a.m. PT | 1 p.m. ET

Nobody surveys customers like the contact center industry does. But do we really know their CX? In this session, look at ways to learn about your customers, what and why they contact us, and math to figure out what they’re experiencing.