Remote work and return-to-work realities are reimagining the workplace of the future. See how to focus on people, process and tech live from Miami.
Join Adam Settle and Ric Kosiba in learning how to find cost savings (using math) and talk through the proper way to calculate benefit.
Nobody surveys customers like the contact center industry does. But do we really know their CX? In this session, look at ways to learn about your customers, what and why they contact us, and math to figure out what they’re experiencing.