Events

Webinars

Upcoming Webinar

Meaningful Metrics for Your Contact Center

May 12

10:30 a.m. PT | 1:30 p.m. ET

Spend an hour with our Chief Experience Officer, Adam Settle, and our Chief Data Scientist, Ric Kosiba looking at what our customers are doing to see AHT decrease and FCR increase, among other best practices. Then talk to other leaders to about what’s happening in the industry.

Upcoming Webinar

How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?

Oct. 14, 2021

10 a.m. PT | 1 p.m. ET

Join Adam Settle and Ric Kosiba in learning how to find cost savings (using math) and talk through the proper way to calculate benefit.

Upcoming Webinar

Who Are Our Customers – What is Their Behavior?

August 12, 2021

10 a.m. PT | 1 p.m. ET

Nobody surveys customers like the contact center industry does. But do we really know their CX? In this session, look at ways to learn about your customers, what and why they contact us, and math to figure out what they’re experiencing.

Upcoming Webinar

How Are My Agents and Supervisors Performing?

May 6, 2021

10 a.m. PT | 1 p.m. ET

How do we know whether our agents are performing well? Is our center network achieving our mission? Listen in as Ric Kosiba and Adam Settle chat through a series of important business questions to answer your hardest questions.